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Two trojan infections that wont go away


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Hello, I'm having a problem with a pair of trojan infections on my system. 

MalwareBytes detects them and then quarantines them. But, upon restarting my system, it hangs.

Once I sign back into windows, the scan is clean. But when I run another scan immediately afterwards. The infections are back.

I've attached three files. MalwareBytes export summary, FRST log and Addition log as txt files.

I hope to hear from someone soon, and thanks in advance for any help cleaning this up.

Malwarebytes export summary.txt

FRST.txt

Addition.txt

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Hello BinartArmchair and welcome to Malwarebytes,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply



Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns....

Thanks,

Kevin...

fixlist.txt

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Export summary copied from clipboard:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/16/18
Scan Time: 8:29 PM
Log File: dd9984d9-fae2-11e7-99cd-d05099824375.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3709
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-JP2BO2L\ilk

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356892
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 30 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Trojan.Agent.Trace, HKU\S-1-5-21-3411123064-2697979581-2341338422-1001\SOFTWARE\VB AND VBA PROGRAM SETTINGS\SrvID, Quarantined, [2703], [248432],1.0.3709

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

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From reports tab, latest scan.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/16/18
Scan Time: 8:29 PM
Log File: dd9984d9-fae2-11e7-99cd-d05099824375.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3709
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-JP2BO2L\ilk

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356892
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 30 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Trojan.Agent.Trace, HKU\S-1-5-21-3411123064-2697979581-2341338422-1001\SOFTWARE\VB AND VBA PROGRAM SETTINGS\SrvID, Quarantined, [2703], [248432],1.0.3709

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

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Output from Adwcleaner:

# AdwCleaner 7.0.6.0 - Logfile created on Tue Jan 16 17:42:54 2018
# Updated on 2017/21/12 by Malwarebytes 
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\chatango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\st.chatango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\st.chatango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\chatango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\st.chatango.com
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\st.chatango.com
Deleted: [Key] - HKLM\SOFTWARE\Classes\TypeLib\{2D9B1B31-D034-4738-8F6E-40F0AFCC742C}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\{3A188115-B81B-48F2-A958-F974C8F3F309}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{78CE34FD-F6D4-4866-B79C-A37268D06A04}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{80904944-C726-4C7D-A452-3FFF2A882095}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\SMBarBroker.EXE


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [2740 B] - [2018/1/16 17:41:43]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

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Latest entry in the microsoft WMSR tool

Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Tue Jan 16 20:50:24 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 16 20:52:40 2018


Return code: 0 (0x0)
 

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mmm Malwarebytes brings up the following entry again...

Quote

Trojan.Agent.Trace, HKU\S-1-5-21-3411123064-2697979581-2341338422-1001\SOFTWARE\VB AND VBA PROGRAM SETTINGS\SrvID, Quarantined, [2703], [248432],1.0.3709

Run FRST one more time:

Type or copy/paste the following in the edit box after "Search:".

SrvID

Click Search Registry button and post the log (Search.txt) it makes to your reply.

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Latest Malwarebytes summary

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/17/18
Scan Time: 2:01 PM
Log File: b77f7cc4-fb75-11e7-8f4d-d05099824375.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3713
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-JP2BO2L\ilk

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 357070
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 3 min, 25 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

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That latest log from Malwarebytes does not flag the entry I was concerned about, seems to have gone... If you have no remaining issues or concerns run the following to clean up...

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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