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PUP.optimal.ask


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MWB found PUP.optimal.ask for both users on my computer. I have quarantined both versions with MWB. Do I need to do anything else to remove the PUP from my computer?

Also, I was running an internet security program that did not detect these. If I purchased MWB Premium, would I run it instead of or in addition to the other internet security program?

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Hello Marjorie and welcome to Malwarebytes,

If you want to remove found entries from Quarantine :- Open Malwarebytes, select "Quarantine" from the interface, you will then have the option to "Check Mark" any "Found" entries and either "Restore" or "Delete" those entries...

Regarding taking out a subscription license, please read the information at the following link:

Next,

Lets run a scan with FRST to check over your system...

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Thank you,

Kevin..

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Those logs are clean, unless you have any remaining issues or concerns run the following:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following item is the only one checked:

 
  • Remove disinfection tools <----- this will remove tools we have used.


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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