Real Time Protection Not Staying On

[jackwnoe]

Like several others here, my Real Time Protection will not stay on.  I have ran the FRST log and mbcheck logs and have attached for your viewing.  Any help would be greatly appreciated.

FRST.txt

Addition.txt

mb-check-results.txt

[vbarytskyy]

Hello @jackwnoe

I see that you have Norton installed, could you try adding exclusions in Norton and perform a computer reboot. 

Exclusions to set

If issues still persist after reboot, could you re-run MB-Check for me, it should generate a .zip file for you to attach.

 

 

[jackwnoe]

I am able to add the malewarebytes folder to the exclusion list, but am not finding how to add the drivers mentioned above to this exclusion list.  Nevermind..working on it.

Edited January 15, 2018 by jackwnoe

[jackwnoe]

I added the exclusions and rebooted and reran the tests.  They are below...thanks.

mb-check-results.txt

FRST.txt

Addition.txt

 

[Porthos]

2 minutes ago, jackwnoe said:

I added the exclusions and rebooted and reran the tests.  They are below...thanks.

Are you having the same issues still?

[jackwnoe]

I am still having the same issue.

[Porthos]

3 minutes ago, jackwnoe said:

I am still having the same issue.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will back up your license information and then re-enter the license to the new install.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.  Report back please

[jackwnoe]

Looks like its working now.  thanks for your help.

[Porthos]

3 minutes ago, jackwnoe said:

Looks like its working now.  thanks for your help.

Thanks for the update and your continued support of Malwarebytes.

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.