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Real Time Protectionproblem


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Hi, I have been a premium user for many years and had the latest updates installed but started having a few problems with Real-Time Protection.

Firstly, Web Protection would not stay On. It kept reverting to Off.

Following the instructions on another thread, I did an mb-check and ended up uninstalling then reinstalling the program again. This appeared to work and fixed the Web Protection, but now the Exploit Protection cannot be turned on.

Can you help me please?

 

 

 

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17 minutes ago, elton said:

Can you help me please?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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In case this issue arises again, to make sure we'll have the correct files needed to troubleshoot the problem, could you do the following for me:

  1. Download and extract the attached crash_dumps.zip file
  2. In the folder, double click the crash_dumps.reg file and choose Yes when asked to import
  3. Reboot the computer and attempt to turn on Web Protection
  4. Use your computer as normal
  5. When you notice that Web Protection is not turning on again, please check the following folder %LOCALAPPDATA%\CrashDumps\mbamservice for any files.
    1. If they exist, please zip them up and attach them here. 
    2. If the files are too large, please upload them to www.wetransfer.com

crash_dumps.zip

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1 hour ago, vbarytskyy said:

In case this issue arises again, to make sure we'll have the correct files needed to troubleshoot the problem, could you do the following for me:

  1. Download and extract the attached crash_dumps.zip file
  2. In the folder, double click the crash_dumps.reg file and choose Yes when asked to import
  3. Reboot the computer and attempt to turn on Web Protection
  4. Use your computer as normal
  5. When you notice that Web Protection is not turning on again, please check the following folder %LOCALAPPDATA%\CrashDumps\mbamservice for any files.
    1. If they exist, please zip them up and attach them here. 
    2. If the files are too large, please upload them to www.wetransfer.com

crash_dumps.zip

 

Will do. Thanks

 

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  • 3 weeks later...

Problem has resurrected itself with Real Time Protection refusing to turn on again. This is after 2 weeks  of working. 

Following the advice above made no difference and couldn't check the advised folder as it doesn't exist on my PC.

My current Version is 3.3.1.2183

 

 

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8 minutes ago, elton said:

Problem has resurrected itself with Real Time Protection refusing to turn on again. This is after 2 weeks  of working. 

We need a fresh set of logs please.

Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Edited by Porthos
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10 minutes ago, elton said:

Thanks for the quick response.

Quote

 "controllers_version" : "1.0.0",

I feel that your Avast is causing some issues.

I want you to do TWO things; Do not stop on the first step because it seems to be fixed.

First.

Let us get a clean install of the current version.

 

Download and run MB-CLEAN

  • Download MB-CLEAN
  • Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt with an option to clean up the system will appear: click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
  • Once the cleanup process is completed, a prompt will appear:
    • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  • Upon reboot, a prompt will appear: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

NEXT

I would like you to add these files to your Anti-Virus (Avast) exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer after you do this.

Be sure to get all the files.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

Please restart after you finished this list and report back.

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Okay, followed the instructions .... it offered the new version .... updated it, rebooted, then went to add the exclusions to Avast. 

 

All added and PC rebooted ... and now the PC will not boot to windows, its stuck on the windows circular dots revolving page ???

 

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2 minutes ago, elton said:

Okay, followed the instructions .... it offered the new version .... updated it, rebooted, then went to add the exclusions to Avast. 

 

All added and PC rebooted ... and now the PC will not boot to windows, its stuck on the windows circular dots revolving page ???

 

Adding exclusions would/should not have caused the computer to not boot. Personally done it to more computers than I can count.

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Okay, I've finally managed to get the PC restarted. 

Could not evoke Safe Mode at all .... but it's started. Firstly my Asus motherboard indicated there was a hardware failure [4 beeps] so I've removed all the sata data cables from the hdd's [except the boot SSD] and the pc springs to life!

Malwarebytes appears working again.

Now have to figure out which hdd/cable combination is the source of the problem.

 

Thank you Porthos for your continued assistance.

 

 

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