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Computer Shuts down when running malwarebytes scan


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  • Root Admin

Hello @Emaniac101 and :welcome:

I'm not aware of any malware that shuts down a computer during a scan. The scan process is not cleaning, just checking. There is malware that will prevent a scan from running, or even remove the security software but not simply shut down the computer for no reason.

I don't see an obvious infection, but let's run some other scans and see to make sure. Maybe it's overheating and that's possibly causing a shut down. Though I don't see an entry for that in the Event Logs either.

Please run the following steps and post back the logs as an attachment when ready.

 

STEP 01

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 2

STEP 02
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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