Jump to content

Virus that disables my security and keeps reinstalling!


iiDane

Recommended Posts

Hello!

For the past few months, I have been looking online for help for this apparently uncommon virus and have failed to find any useful help, so here I am.

I am 100% sure I downloaded this virus myself while looking for certain free software online. Anyways, the first thing I noticed was wrong with my computer, was the inability to turn on Windows Defender. Whenever I click "Start now", a message pops up saying "The service couldn't be started. The requested resource is in use." with error code 0x800700aa. Now, at the time I assumed that was the only problem. Later on, after searching online forever to find an answer, (which I never did), I tried opening my task manager. I just pressed CTRL + ALT + DELETE to open task manager, but whenever I click task manager, it opens for a second, and instantly closes. So I am unable to check what is running and don't know what the cause is. Later on, I gave up and decided I should just reset my entire computer, considering there's really nothing on it at all (oddly enough, it says it's almost full? Not sure if its because of the virus). I go to "Reset my PC" in the settings, and I click it once, nothing happens, click it twice, nothing happens. I wait, nothing happens. I have gone into Safe Mode in hopes that it will allow me to reset my PC there, but it doesn't even allow me to open the settings. This virus has disabled Windows Defender, my ability to view task manager, and my ability to reset my computer. I have tried countless software, including Malwarebytes, to get rid of this virus, but to no avail. Every program I try to use, whether it be MalwareBytes anti rootkit, MalwareBytes Beta, or McAfee Stinger, I simply get a "The requested resource is in use." message. All my life, I thought I was a wiz with computers, but here I am, feeling like the dumbest person ever because I have absolutely no clue what to do. 

I think now would be a good time to mention, I believe I found the virus folder, called "ntuserwhitelist", which I have read online is a pretty infamous virus. I found it by going to my user > App Data > Local. Inside this file are 2 folders called "svcvmx" and another called "regtool". I believe the real perp is inside the svcvmx file. Inside of it, there's a bunch of .dlls, PAK files, Application extensions, and 2 applications, being svcvmx.exe and vmxclient.exe. Now, you may be thinking "delete them dummy", but the thing is, I have deleted these numerous times, and they keep coming back! I don't know how to get them off! I come here in hopes that you guys will understand that, any .exe file isn't running on my computer and I don't know what else to do. I have seen in other posts that the support just recommends using some sort of MalwareBytes file, but I don't think that will work in my case, and I am desperate for advice. I delete the virus folder, restart my computer, and everything is still.... messed up, and eventually it reinstalls itself. I don't know what else to do. 

I really hope someone here can help me!

Thank you for reading, I tried to be as detailed as I could

Link to post
Share on other sites

Hi iiDane:)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/
 

Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Link to post
Share on other sites

  • 4 weeks later...

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log (or attach it if it's too big/long) that is located in the MBAR folder here after.

Link to post
Share on other sites

Did I do something wrong? When I downloaded the MBAr thing, it was just a single file, and not a folder like you said. but i did try that program before. Whenever I try to run it as an administrator, it says "Requested Resource is in use" error. Do you know anything else I can use?

Link to post
Share on other sites

The MBAR file I make you download is basically an installer for it. Once you run it, it'll extract itself in a folder called "mbar" on your desktop. From my understanding, you cannot even run that installer, is that right? If so, here's a zipped version. Simply unzip it, and run the mbar.cmd file inside it with Admin Rights.

https://support.malwarebytes.com/external-link.jspa?url=https%3A%2F%2Fmalwarebytes.box.com%2Fs%2F662uw0l3z8h8h9dbogk671bno2v0xx7r

Link to post
Share on other sites

Yoan, I just want to start off with saying thank you.

I followed all of your instructions, and everything worked perfectly. I ended up having 50 malware items on my computer, and the Anti-Rootkit thing worked perfectly when you gave me the .zip. I had so many weird files that I was going to show you to see for yourself, but it didn't let me copy and paste the logs. I had tons and tons of trojan clickers, adware.yelloaders, trojan.agents, and something with the word hijack in it. Anyways, for now, everything seems to be running good as new. To be honest, i did not think I would ever get this virus off my computer, and thought everything was hopeless. You just made a 16-year-old kids day!! I am so happy my computer works again! Windows defender started up on its own, and I can also open up the task manager again without it instantly closing! 

Thank you so, so, so much Yoan!

I hope they are paying you well for doing your job in such an incredible way.

Sincerely, and forever grateful for your help,

Dane

Link to post
Share on other sites

Quote

I hope they are paying you well for doing your job in such an incredible way.

I'm a simple volunteer, all my assistance is free of charge :)

We're not quite done with the clean-up though, so if you could stick with me until the end, I would appreciate it! Can you attach the mbar-log-DATE-(TIME).txt file instead if copy/paste doesn't work?

Link to post
Share on other sites

Awesome :) Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

Link to post
Share on other sites

I am going to do the things you told me in last post, but I was just wondering if you knew the capabilities of any of those viruses I had? I don't have any valuable information on my computer (such as credit cards) but do you know exactly what those malwares could have done/could have been doing that I did not know about?

Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.