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Real-Time Protection Turn Off - Too Much Coincidence


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I notice the last couple days a heavy spike in reports of Real-Time Protection being disabled and unable to turn back on again. I now too am experiencing this since this morning. I see the solution is to add a list of exclusions and reinstall, but I believe this should be fixed in an update rather than requiring this. I'm curious as to why the Real-Time Protection has been working fine for months, and now suddenly so many users must add these exclusion? What is the reason for this? I'm a little paranoid that I'm not being protected from malware randomly just because of the service randomly failing, and I would like an explanation.

Edited by stevemm1
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14 minutes ago, stevemm1 said:

I would like an explanation.

Each computer is different and most of the times it has nothing to do with the program itself. It usually conflicts with other security tools. 

We would love to get to the bottom of your issue but it takes diagnostic logs to do that.

Since you have had a past problem with providing logs ...

You can contact staff member @dcollins by Private message and give him the logs. 

Send him the following. It might be Monday till you get a response. 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
Edited by Porthos
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