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Act Fibernet login and logout blocked


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My ISP is Act Fibernet (http://portal.actcorp.in/web/blr/broadband) with login page http://portal.actcorp.in/web/blr/home.  Malwarebytes 3.3.1 blocks this.  I had to add an exception to get internet access.  The earlier versions were not blocking it.

The logout page is blocked too, but not always. 

Many other web sites are blcoked by 3.3.1 too; again none of them blocked by earlier version.  For example, my local transport agency http://www.mybmtc.com/en gets blocked when I try to look up any details.

I want to make this clear - I don't want to add exceptions without knowing why 3.3.1 is suddenly blocking them.  What changed between the earlier version and 3.3.1?  

Edited by Zynthesist
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On 1/13/2018 at 6:04 AM, UDABNAN said:

My ISP is Act Fibernet (http://portal.actcorp.in/web/blr/broadband) with login page http://portal.actcorp.in/web/blr/home.  Malwarebytes 3.3.1 blocks this. 

See here



15 hours ago, UDABNAN said:

found that it also blocks moneycontrol.com,

That one is not blocked for me.

Check the version of MB you have. See if it matches this. If it does not ...

You're  possibly using the beta, which has some known issues with Web Protection. I would recommend reinstalling the latest stable version by using mb-clean from https://downloads.malwarebytes.com/file/mb_clean

Edited by Porthos
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No, Act Fibernet is not down.  How can I post that if I have no internet access?  I used my mobile to login to ISP as Malwarebytes (3.3.1) blocked the login despite having an exclusion.

Moneycontrol - it is intermittent.  I posted on the forum after observing for several days.  I can't quite figure out when a site is blocked and why.

Not using any beta.  Release version 3.3.1.  I had no such issues with the previous version.  3.3.1 is blocking sites at random

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51 minutes ago, UDABNAN said:

Release version 3.3.1

  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  3. This will produce one log file on your desktop: mb-check-results.zip
  4. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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Do you mean the entries in the Reports section in Malwarebyes? No entry in those reports; just daily scan reports are listed. But, as soon s I try to access the URL for login, I get block.malwarebytes.com webpage.  That is all.

If I try to access the same URL, I again get the block.malwarebyes,com page.

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I already told you, there are no protection events in the Reports tab; only scan reports. 

That's the reason I am raising this issue.  As I said, that block.malwarebytes.com page keeps popping up at random.  It is very annoying, as there is no issue with those pages (or domains), yet access is blocked.

I never saw this block.malwarebytes.com page upgrading to 3.3.1 (there were protection events, bu I never saw this page). I used to see a pop-up dialog near the system tray with details of the protection event.  Now, I never see that pop-up, just this page all the time.

The problem started as soon as the upgrade was complete.  I hope now you understand the problem.

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On 1/13/2018 at 10:14 PM, UDABNAN said:

Not using any beta.  Release version 3.3.1.

Yes, you are. "controllers_version" : "1.0.273", is the beta which has some known issues with Web Protection We could have fixed this Saturday if you would have just posted the logs when I asked.

Let us get a clean install of the current version. 3.3.1 1.0.262


We have another tool called MB-Clean which will automate the whole process for you.



The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean


1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 


Edited by Porthos
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32 minutes ago, UDABNAN said:

The current version is mb3-setup-consumer- (1).exe

That's what I have

The log shows indeed you are using the beta.


Malwarebytes Version information
   "controllers_version" : "1.0.273",
   "db_version" : "2018.01.19.06",
   "dbcls_pkg_version" : "1.0.3733",
   "installer_version" : "3.3.1",


Please follow my instructions.

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