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I have downloaded a torrent of sims 4 game it was 16 GB so I lefted 2 days downloading after the torrent finished the popups websites on google chrome keep opening and cmd saying it is transfering files and there was written simstransfer.info and many process then navigate to copied successfully of two files but when I tried to capture the process so I can put it here it goes away fast to another in cmd and then cmd stay opened and doesn't go by itself .. I then close it by myself... I have tried many antimalwares but they did nothing although I saw the reports and removed malwares but the problem still exist, tried Hitman and tried them in safe mode with networking but still the same what I  have noticed is that cmd starts poping up and so for the websites pop ups when startup and then repeats in different times through the day. I uninstalled utorrent and any of the recent programs.In cmd says that is from system 32.

If I can capture the cmd proccess I will put here... 

and thank you.

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Thanks for those logs Alaa,

Continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

fixlist.txt

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/13/18
Scan Time: 8:48 PM
Log File: 491b4ef6-f892-11e7-8cf5-689423945bb0.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3688
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: hp-PC\hp

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 263306
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 18 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Trovi, C:\USERS\HP\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [4568], [454808],1.0.3688

Physical Sector: 0
(No malicious items detected)


(end)

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# AdwCleaner 7.0.6.0 - Logfile created on Sat Jan 13 19:12:58 2018
# Updated on 2017/21/12 by Malwarebytes 
# Running on Windows 7 Ultimate (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [5879 B] - [2018/1/9 16:27:47]
C:/AdwCleaner/AdwCleaner[S0].txt - [6788 B] - [2018/1/9 16:15:35]
C:/AdwCleaner/AdwCleaner[S1].txt - [1248 B] - [2018/1/13 18:41:45]
C:/AdwCleaner/AdwCleaner[S2].txt - [1316 B] - [2018/1/13 19:10:40]


########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

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---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.53, October 2017 (build 5.53.14306.0)
Started On Mon Dec 11 23:40:30 2017

Engine: 1.1.14104.0
Signatures: 1.251.1312.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Dec 11 23:42:36 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Tue Dec 12 15:07:17 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Dec 12 15:10:33 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Fri Dec 15 18:19:37 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 15 18:21:38 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Wed Jan 10 12:29:45 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 10 12:32:13 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sat Jan 13 21:23:11 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Sat Jan 13 21:26:26 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Sat Jan 13 21:34:15 2018


Return code: 0 (0x0)
 

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What is the current status of your PC, any odd or erratic behavior. Same for your Browser...

Thanks,

Kevin..

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Excellent, run the following to clean up:

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

 

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Make clean install of Chrome as follows:

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Does that help

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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