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Web protection locked off

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2 minutes ago, NexusTheBrony said:

Whenever I open up Malwarebytes, Web Protection is set to off, and when I try to turn it on, it says Starting like normal, and then off.


Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
Find the file mbam.exe and right click on it and choose Properties
In the window that pops up click on Compatibility Tab
Remove ALL checkmarks. Malwarebytes has issues when you change these settings,



Let us get a clean install of the current version. 3.3.1


We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will backup your license information and then re-enter the license to the new install.


 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean


1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 


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Can you please try the following:

  1. Download and extract the attached apilog.zip file
  2. Double click the apilog.reg file and choose yes on the popup to import the settings
  3. Reboot your computer
  4. Wait 5 minutes, then try to turn on Web Protection under Settings -> Protection (it should still fail)
  5. Please grab the file C:\Windows\INF\setupapi.dev.log and attach it in your reply


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  • 1 month later...

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