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Malwarebytes loads on start up, but cannot open it.


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Windows 7 - Malwarebytes premium will load on startup (I can see it in tray), but I cannot open it.  Will not open in Safe Mode either.  In Safe Mode, Windows Task Manager lists MBAMService.exe and mbamtray.exe *32 under Processes and MBAMService.exe under Services.  I have run the FSRT Tool and mb-check.  Results of mb-check attached.  How can I get MB to open in Windows 7?  Thank you.

mb-check-results.zip

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16 minutes ago, dpp3800 said:

How can I get MB to open in Windows 7?  Thank you.

Let's try a clean install first.  I also would add exclusions to Webroot first. https://support.malwarebytes.com/docs/DOC-1123

We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will backup your license information and then re-enter the license to the new install.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

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