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Caradwin

MWAC Filter Blocking Internet

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Hello, I haven't had any problems with MBAM until today and now I can't connect to certain sites on the internet, including MBAM's site, YouTube, DeviantArt, and some other known safe sites. After running windows diagnostics, it identified the MWAC filter as the issue. I went into MBAM and turned off the real-time web protection which allowed me to get to the sites I wanted, but obviously this is not ideal. I could use some help resolving this issue.

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3 minutes ago, Caradwin said:

I could use some help resolving this issue.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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8 minutes ago, Caradwin said:

Here is the file you requested.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

The clean removal tool will backup your license information and then re-enter the license to the new install.

 

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

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I followed the steps and reinstalled MBAM, but the issue still hasn't changed and is still the same as before.

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Just now, Caradwin said:

Alright, seems as though installing Killer Network Manager fixed the problem.

Happy to hear that fixed your issue. :)

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