Jump to content
jsljustin

Reverted to free version automatically and without my knowledge

Recommended Posts

Hi all,

running Mbam Premium version 3.3.1.2183 on Windows 10 Home version 1709 OS build 16299.125 64bit.

Just now I decided to run an extra manual scan, and noticed that it was running in free mode, with all real-time ability obviously disabled. For how long? I have no idea. It could have been in free mode for weeks, I have no idea. But I had definitely entered my license details when I set up this particular Windows 10 partition instance, which was from memory 2 months ago, and was definitely running the paid, activated form last time I checked.

That is concerning if, for whatever reason, mbam 3 decides to silently revert to a free version without warning. I've never seen this before, and so I've trusted mbam3 lately to be basically set and forget, until the paid version gives me any sort of notification, which means I don't interact with mbam3 at all unless I get notifications. But of course I wasn't getting any, as mbam3 slipped quietly out of its premium activated state and into free version.

Also, two other issues. Upon reactivating mbam3, I decided to do a manual scan (as planned). Nothing detected at all, which is good, but the CPU hit was high, in excess of 70% CPU usage throughout. At 70% usage, that is enough to stall everything else on my machine, and makes it impractical to do anything other than the scan.

Lastly, I had trouble turning on real-time web protection at first, but it seems to be sticking for now.

This is just a general report of these issues. I am aware of all the other steps that I can take (logs etc) to give to tech support, but I'm tired right now, and so am just putting this up as a first step to see what everyone else says.

Thanks - Justin

Share this post


Link to post
Share on other sites
13 minutes ago, jsljustin said:

Also, two other issues. Upon reactivating mbam3, I decided to do a manual scan (as planned). Nothing detected at all, which is good, but the CPU hit was high, in excess of 70% CPU usage throughout. At 70% usage, that is enough to stall everything else on my machine, and makes it impractical to do anything other than the scan.

The rest I don't have an answer for but the above is by design to make scans quicker.  I like that but to be impartial That setting can be changed please see below.

MB priority scan.png

Share this post


Link to post
Share on other sites
24 minutes ago, jsljustin said:

For how long?

 

24 minutes ago, jsljustin said:

I am aware of all the other steps that I can take (logs etc) to give to tech support, but I'm tired right now, and so am just putting this up as a first step to see what everyone else says.

The logs might have the answers for the most part. It will possibly show the times of the scans and when it stopped doing daily (default) scans and when it started doing the free monthly scans. 

  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  3. This will produce one log file on your desktop: mb-check-results.zip
  4. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

Edited by Porthos
added log instructions

Share this post


Link to post
Share on other sites

Thanks Porthos,

I actually discovered this in another thread I was reading just now, at about the same time you replied, but thanks.

Is it a new feature? I don't recall mbam3 manual scans maxxing out the CPU before. Anyway, is a good feature I guess, at least with an option to lower mbam's priority as well..

As for the other two issues, maybe it is just a one off, no harm done I guess, as the scan I did earlier showed nothing detected, and the issue of the real-time protection not turning on, it is working fine now, but worst case scenario is I can deactivate my license and reinstall mbam3 from scratch. That fixes a lot of things..

On a completely off-topic side note, I am finding the last few Windows 10 updates have been nightmarish.. I don't know how MS can expect everyone else (software developers and driver developers) to keep up.. I have had BSOD's trying to update every time, even had to go back to a clean install just to get update 1709 to take without Blue Screening, reverting and then trying to reinstall.. Anyway, enough of my rambling...:rolleyes:

Thanks for your help. Justin.

Edit - was posting, didn't see your later reply. If it persists as an issue (i.e. if mbam3 reverts to free without reason or warning), I'll post back and take your advice and analyse further.

I guess I was kinda hoping someone would say "oh yes, the 'reverting to free' problem. Yes we know about that. Do this." ;)

Edited by jsljustin
updating

Share this post


Link to post
Share on other sites
3 minutes ago, jsljustin said:

Anyway, is a good feature I guess, at least with an option to lower mbam's priority as well..

In the beginning, You were not able to turn it down and many people posted about it.

 

4 minutes ago, jsljustin said:

I can deactivate my license and reinstall mbam3 from scratch. That fixes a lot of things..

If and when you decide to do that, Use the MB-clean tool it will automate that and save your license so you don't have to worry about deactivating. 

Share this post


Link to post
Share on other sites

Ok thanks Porthos, will do.

By the way, I stumbled upon another major issue that until today I thought was an issue with my broadband provider, but it is looking like MBAM.

I don't want to start another topic so soon, but should I leave it until tomorrow, and maybe then open a new topic, or just edit this thread title?

Share this post


Link to post
Share on other sites
3 minutes ago, jsljustin said:

Ok thanks Porthos, will do.

By the way, I stumbled upon another major issue that until today I thought was an issue with my broadband provider, but it is looking like MBAM.

I don't want to start another topic so soon, but should I leave it until tomorrow, and maybe then open a new topic, or just edit this thread title?

Just stay here for now and see below.

Let's try and get some logs first so the team can review them and elaborate on your issue as well.

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

Share this post


Link to post
Share on other sites
31 minutes ago, jsljustin said:

stumbled upon another major issue that until today I thought was an issue with my broadband provider, but it is looking like MBAM.

 

26 minutes ago, Porthos said:

and elaborate on your issue as well.

 

Share this post


Link to post
Share on other sites

The other issue is random loss of internet connectivity, at least at the level of my email client and my browser. Just for reference, I use Mailbird Pro for a desktop email client (gmail via IMAP), and Firefox Quantum 57 (57.0.4 as of now).

For about a month it was looking like it was my broadband service provider (100Mbit optic fibre service), but today as I was having the other issues with mbam3, I again noticed loss of service.

The loss of service is short lived (at most lasting a minute at a time, mostly less than this). It sometimes affects all loaded webpages (pages time out / cannot connect to server) or webpages partially load, with images and content failing to load, or sometimes it hits style sheet loading (css files) and so pages look like a webpage from the early 1990's, with only html rendered.

When it happened today, I quickly shut down mbam3 and refreshed the page, and it came good straight away. Normally, when a page fails to load or load properly, it takes a minute before a refresh will make the page load again.

It not only affects my browser, but remote images in my mail client also fail to load. However, I can ping any server from a command prompt no problems at all.

I can do more testing at my end to see if I can reliably conclude it is mbam causing these temporary losses of connectivity at the email / browser level (eg I can turn off mbam all together for a day and see - I get the problem somewhat randomly anywhere from 1 to 5 times a day).

I read in another thread in these forums that (for a firefox fix) it was suggested to turn off the "Enable self-protection module" in mbam3 settings - is this relevant advice to try? And if so, would this setting also impact my mail client, which doesn't need or even know about firefox at all.

Ideas?

Thanks.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.