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was told to start my own topic

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so, it seems that, like a zillion other folks, my Malwarebytes Premium will not activate RT protection

i have a stuff job where i leave the house at 3 am and rarely get home before 5pm.. so, how screwed am i at getting this fixed? 


btw, i used to love you guys, but this is ridiculous... how can a company full of super smart nerds  (nerds is a compliment, i wish i was a nerd.. it's like speaking a foreign language, but it's freaking global skill


I want to leave my email, but i am skert


I will check back in tomorrow 

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12 minutes ago, scottsnewskirt said:

I will check back in tomorrow 


Sorry to hear you are having issues. 

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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1 hour ago, scottsnewskirt said:

will check in tomorrow or Saturday

Let us do a clean install. This time install Malwarebytes to your main "C" drive. Since you are a trucker:) Please be sure you have an active connection before you proceed.

We have a tool called MB-Clean which will automate the whole process for you.

The clean removal tool will back up your license information and then re-enter the license to the new install.


 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean


1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 


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Just now, scottsnewskirt said:

what do you supposed caused a failure in my protection ? 

Could be a variety of things, Software conflict, Flakey internet connection during updates, Happy it is fixed for you. 

3 minutes ago, scottsnewskirt said:

i wish you some immediate good karma

Thanks, As a Vulcan friend of mine once said "The honor is to serve" and "Peace and long life" to you sir.

Thanks for the update and your continued support of Malwarebytes.


Anyone else reading this topic and need assistance, Please START your OWN Topic.

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  • 2 weeks later...


so,  my computer is doing it again... it also told me to restart because it was "low on memory"  which is absurd, i am a gamer and this rig has tons of memory.. unless it is failing... any chance those two things are related?  I have to run some errands and when I return i will try your fix and see if it works again, but it disconcerting to say the least.


Hope you are well



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We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

  • Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
  • To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
  • To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.

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