[ RESOLVED ] Real Time Protection issues

[TheSpainKing]

Hello, real-time protection won't turn on. Thanks for the help

mb-check-results.zip

[Porthos]

4 minutes ago, TheSpainKing said:

Hello, real-time protection won't turn on. Thanks for the help

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[TheSpainKing]

Thanks again for your help. Everything went fine, have MB 3 installed, but 'Activate License' is grayed-out after I enter my ID & Key. Any idea why that would be?

[TheSpainKing]

never mind, i had the two codes transposed

[Porthos]

27 minutes ago, TheSpainKing said:

Everything went fine, have MB 3 installed, but 'Activate License' is grayed-out after I enter my ID & Key. Any idea why that would be?

If you used the tool as I had instructed you would not have to worry about the key and activation, It would have done it for you.

Thanks for the update and your continued support of Malwarebytes.

 

Anyone else reading this topic and need assistance, Please START your OWN Topic.

[AdvancedSetup]

As the issue is now resolved I'll go ahead and mark the topic as resolved.

Thank you

Ron

 

[AdvancedSetup]

Closing this topic as it's been resolved.