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thedrs

Real Time Protection not loading

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I have the same problem too :(

I have premium and the yellow real-time protection turned off pop up on the bottom right keeps showing and when you click 'turn on' or try to turn it doesn't do anything and just pops up again and again.

This is annoying for a software i payed for.

Can't you just have an update that fixes this problem ?

Do you know the actual problem ? (collisions with some other defending s/w ?)

I saw many manual steps of cleaning and reinstalling in this thread but didn't see an explanation for the cause of this problem.

You help please ...

 

mbam.png

Edited by thedrs

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16 minutes ago, thedrs said:

You help please ...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"

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