can't boot -mbamswissarmy.sys

[phxazcraig]

A friend of mine brought me his laptop after doing some sort of patch.  It is Win10 (upgraded from Win7, and no rescue disk or restore point available).   Comes up to a blue screen saying there is a problem with driver mbamswissarmy.sys.

I took a Win10 disk and booted, but no repairs will work.  I can get to a command prompt and nothing else.

Tried renaming mbamswissarmy.sys to .old, but no joy.

I downloaded FRST and used it from a usb drive to generate the following

FRST.txt

[AdvancedSetup]

Hello @phxazcraig and

Are you able to boot into Safe Mode ?

You need to run the following command from a command prompt.

sc delete  MBAMSwissArmy

Then you should be able to reboot into Normal Mode

If you have trouble doing that let me know and we can use FRST to remove it as well.

S0 MBAMSwissArmy; C:\Windows\System32\Drivers\mbamswissarmy.sys

Thanks

Ron

 

[phxazcraig]

15 hours ago, AdvancedSetup said:

Hello @phxazcraig and

Are you able to boot into Safe Mode ?

You need to run the following command from a command prompt.

sc delete  MBAMSwissArmy

Then you should be able to reboot into Normal Mode

If you have trouble doing that let me know and we can use FRST to remove it as well.

S0 MBAMSwissArmy; C:\Windows\System32\Drivers\mbamswissarmy.sys

Thanks

Ron

 

As in my original message: " I can get to a command prompt and nothing else. " so no, I cannot get to Safe Mode.

I booted from a rescue disk to get to command mode, and I will try that sc command now.

.....

Nope, " 'sc' is not recognized as an internal or external command, operable program or batch file."

Craig

 

[AdvancedSetup]

Okay, please run the following from your Rescue Disk

Copy the file along with FRST to the USB boot disk and run it from there.

 

Please download the attached fixlist.txt file and save it to your USB disk
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log in the same location as FRSTS (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Thanks

Ron

Edited January 11, 2018 by AdvancedSetup

[phxazcraig]

OK, here is the result:

Unfortunately, I got another error after a reboot.

"Your PC couldn't start properly. 

A required device isn't connected or can't be accessed.

Error code: 0x0000225"

I'll try Safe mode now.

Fixlog.txt

[phxazcraig]

Laptop won't go into Safe mode.   It boots, gives the above error, and gives me a list of options.  None of them work except dropping to a command prompt.

 

[AdvancedSetup]

Very odd. Normally once you remove the driver the computer will boot properly.

Please try using DISM to repair the computer.

How to Repair Windows 10 Image using DISM
https://www.tenforums.com/tutorials/7808-use-dism-repair-windows-10-image.html

 

 

[phxazcraig]

I'm having a lot of problems on this one.   First off, the DISM program - I don't seem to have the options specified in the article linked in this thread.   Second, I do have to boot from a Windows CD, go into rescue/repair mode and drop to a command prompt.  I cannot boot into Windows.  Every test I try on this laptop is preceded by a 5-minute boot-from-cd  sequence that just makes this very tedious. 

 

[AdvancedSetup]

Why are you not able to boot via USB ?

The service has been removed so something else appears to possibly be on the box causing an issue. Do you have access to another computer to download and build a new USB Windows 10 install disk? Then you can boot from that disk and perform the cleanup, repair operation.

Ron