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been using MalWarebytes for several years.  Just this morning 'Real Time Protection turned off' just popped up in the bottom rite corner of my screen.  When I go to manage production settings, I try and turn the setting to 'ON', it lasts about 1 second, and the goes back to 'OFF'.

Where do I go from here?

Thanks.........Jeff 

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38 minutes ago, GPAJ said:

Where do I go from here?

I think I know the problem but need logs to verify.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

Edited by Porthos
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I am running Malwarebytes Premium version 3.1.2.1733 on Windows 7-64, with MS Security Essentials.  Twice in the last month, MB has shown up with Web Protection turned off, and will not turn back on.  I have twice uninstalled MB, run MB Cleaner, & reinstalled MB.  The second time was today and so far, it is running OK.  Should I follow your instructions above?  Thanks!

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1 hour ago, Porthos said:

I think I know the problem but need logs to verify.

I was correct...

Quote

Components Version: 1.0.0

It looks like you have a bad controller version. Let's try to update it by going to Settings -> Applications and clicking Check for Updates. Then reboot, and wait 5 minutes to see if Web Protection stays on. If it doesn't stay on, then try downloading the full installer from https://downloads.malwarebytes.com/file/mb3 and install it over top of your existing install

Edited by Porthos
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