MalwareBytes - Malware Protection Enabled causes conflicts with Cortana

[Almighty1]

Current system has the following:

Malwarebytes v3.3.1.2183
Component package v1.0.262
Update package v1.0.3643

Running Windows 10 Home Edition x64 with Fall Creators Update.  Had the problem since Creators Update if not earlier as I did not get a chance to trouble shoot until now.  

It appears that when NJStar Communicator v3.30 - http://www.njstar.com/cms/njstar-communicator-download is running, Cortana and Windows search is lagging and having issues with input as even clicking on the "Type here to search" box causes a hang of Cortana's window from opening without hanging.  I did a clean boot and basically disabled all services except Microsoft services and manually added each service to reproduce the problem and the problem only appears when the MBAMService is running and enabling all Startup items without MBAMService running did not have the issue either.  The MBAMService was not the issue as basically I re-enabled the service so it ran and right clicking MalwareBytes in the System Tray:

Web Protection Enabled does not cause issues

Exploit Protection Enabled does not cause issues

Ransomware Protection Enabled does not cause issues

But once Malware Protection Enabled would cause the problem mentioned but as soon as Malware Protection is off while Web Protection, Exploit Protection and Ransomware Protection are all Enabled, the problem is gone.  

Hopefully this can be fixed in the near future as the only remedy now is either to kill the NJStar Communicator Processes NJCOM32.exe and NJCOM64.exe when I need to use Cortana or disabling the Malware Protection in Malwarebytes.  

[Almighty1]

Forgot to mention that I am typing in english so not using the Input Method Editors from NJStar Communicator, here is a video that shows what happens when I click on the "Type here to search" box immediately followed by typing the word test.  

Without Malware Protection Enabled in Malwarebytes, you can see Cortana open up completely with the Greeting on the top and I can immediately type the word "test". 

With Malware Protection Enabled in Malwarebytes, clicking on Cortana will not completely open up as the Greeting on the top is gone and typing the word "test" is not getting inputted in the search box.  Sometimes it will allow just the first letter "t" to show but Cortana appears to hang as it won't close. 

 

[Firefox]

Thanks for all the info thus far...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

 

[Almighty1]

Thanks Firefox, before I proceed further with the instructions in post #3 above, do you want me to leave the Malware Protection in Malwarebytes enabled or do I leave it disabled and do  need to do the Cortana part when using FRST and MB-Check?

[Firefox]

Run all scans and tools with all protections enabled.  Just run the tools and it will collect the logs, no need to mess with Cortana to reproduce the issue, it should show any errors you have and in the logs.

Thanks

[Almighty1]

Thanks and here is the file as requested... 

 

mb-check-results.zip