Real time web protection not working

[Djtanman]

Having issue with real-Time protection . My Web Protection is turned off but when I try and turn it back on it just turns itself back off. I get an error that says " We're sorry, but the Malwarebytes service stopped working. The probgam will now restart. I also get a pop up from Malwarbytes/premium that say " Real-Time Protection turned off.

mb-check-results.zip

[Porthos]

10 minutes ago, Djtanman said:

Having issue with real-Time protection

Quote

"controllers_version" : "1.0.0",

It looks like you have a bad controller version. Let's try to update it by going to Settings -> Applications and clicking Check for Updates. Then reboot, and wait 5 minutes to see if Web Protection stays on. If it doesn't stay on, then try downloading the full installer from https://downloads.malwarebytes.com/file/mb3 and install it over top of your existing install.

Let me know if this fixes it.

[Djtanman]

This seems to of fixed the issue. Once Malwarebytes turned back on the Web Protection was on. Thank you for the help.

 

[Porthos]

22 minutes ago, Djtanman said:

Thank you for the help.

Thanks for the update and your continued support of Malwarebytes.

 

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