Windows Processes 32 bit taking up %60-%80 of Ram (Virus??)

[txtom123]

I have a few folders and processes I can't close out or delete and I have run my malware bytes and  Emsisoft and they haven't fixed the problem. I can't take owner ship in any way to delete any of these folders that I don't remember being there and I have tried every which way to delete them from unlocker and cmd prmt. I have a second clean PC but its a back up that isn't any good. Anyone got any ideas on how to help? I have figured out that the Windows Process Manager is coming from the vdhkrsp folder that I can't get acess nor can I gain access through security settings or ownership settings.

Edited January 6, 2018 by txtom123

[kevinf80]

Hello txtom123 and welcome to Malwarebytes, What you post/describe indicates smartservice infection, you will need access to another PC and a USB flash drive 4GB or above, are those available to you...? also run FRST and post logs.. Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Thanks, Kevin...

[txtom123]

Hello Kevin

Thank you for helping me with my problem. I have attached both first and Additional txt files.

Addition.txt

FRST.txt

[kevinf80]

Do you have access to another PC and a USB flash drive, 4gb or above..

Next,

Start FRST again, copy/paste the following inside the text area. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Quote

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers
End::

 

[txtom123]

I do have a Flash drive available and a second clean PC. Attached is the fix log

Fixlog.txt

[kevinf80]

Boot up your spare PC plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate... Next, On that same PC downoad and save FRST to same Flash drive, make sure to get the correct version, if you are unsure d/l and save both, only the correct one will run. Do not plug Flash Drive into sick PC until booted to Recovery Environment. http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Next, Boot sick PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference... https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html Next, From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10 From that window select "Troubleshoot" From the next window select "Advance Options" From that Window select "Command Prompt" Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open...... Continue with the following:   Select Command Prompt In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" or "My PC" and find your flash drive letter and close the notepad. In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. Next, Boot back to Normal Windows, now run Malwarebytes as follows: Open Malwarebytes Anti-Malware.   On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Let me see those two logs in your reply.. Thank you, Kevin.

[kevinf80]

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