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Chrome search win virus removal


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I tried using windows defender but it doesn't remove the "Chromesearchwin" virus.I have FRST64 and AdwCleaner ready in my desktop.It has been for days and I think there might be other viruses in my computer because I saw more unusual stuff last night.I really need someone to help me out,thanks a lot.

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  • Root Admin

Hello @Fuapero and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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# AdwCleaner 7.0.6.0 - Logfile created on Sat Jan 06 07:03:10 2018
# Updated on 2017/21/12 by Malwarebytes 
# Running on Windows 10 Home Single Language (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

Plugin deleted: Chrome Cleaner Pro - 


*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [5220 B] - [2016/9/2 10:10:44]
C:/AdwCleaner/AdwCleaner[C1].txt - [1527 B] - [2017/12/15 3:57:22]
C:/AdwCleaner/AdwCleaner[C2].txt - [1552 B] - [2017/12/17 7:42:47]
C:/AdwCleaner/AdwCleaner[C3].txt - [1801 B] - [2018/1/6 5:37:18]
C:/AdwCleaner/AdwCleaner[S0].txt - [5178 B] - [2016/9/2 10:7:30]
C:/AdwCleaner/AdwCleaner[S1].txt - [2243 B] - [2017/12/15 2:8:15]
C:/AdwCleaner/AdwCleaner[S2].txt - [4704 B] - [2017/12/15 3:26:25]
C:/AdwCleaner/AdwCleaner[S3].txt - [1539 B] - [2017/12/15 3:55:23]
C:/AdwCleaner/AdwCleaner[S4].txt - [1365 B] - [2017/12/17 3:36:52]
C:/AdwCleaner/AdwCleaner[S5].txt - [1819 B] - [2018/1/6 5:32:8]
C:/AdwCleaner/AdwCleaner[S6].txt - [1797 B] - [2018/1/6 6:54:40]
C:/AdwCleaner/AdwCleaner[S7].txt - [1863 B] - [2018/1/6 7:2:59]


########## EOF - C:\AdwCleaner\AdwCleaner[C4].txt ##########

FRST.txt

Addition.txt

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  • Root Admin

Okay, let's try the following. If that does not work then we'll wipe Chrome from your system and reinstall it manually.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png

 

Restart your computer now and make sure there are no longer any redirects or other browser issues. 

 

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  • Root Admin

Okay, please try post #4 and post #8 above again. So far using one or the other I've not seen anyone still have a redirect issue. Make sure you're following the steps correctly.

If they both still fail then we'll manually remove all traces of Chrome and reinstall.

Let me know

Ron

 

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