New version of Malwarebytes is ready to install

[Bahamas6]

When I turn on my computer I get a message that a new version of Malwarebytes is ready to install.  When I try to install it, it says I cannot because self protection is enabled and I need to disable it. I need to go to the self protection module under advanced settings. How do I get there?

[Porthos]

1 hour ago, Bahamas6 said:

When I turn on my computer I get a message that a new version of Malwarebytes is ready to install.  When I try to install it, it says I cannot because self protection is enabled and I need to disable it. I need to go to the self protection module under advanced settings. How do I get there?

See the screenshot if that does not help.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

Edited January 6, 2018 by Porthos