Cannot start Malware protection and Web protection

[UncleD]

Help. Malware protection will not turn on nor Web protection in Malwarebytes Premium.

[Porthos]

6 minutes ago, UncleD said:

Help. Malware protection will not turn on nor Web protection in Malwarebytes Premium.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[UncleD]

Thanks so much! My pc was also doing a Windows update. When it restarted my comp. Malwarebytes was ok. Happy New Year!

[Porthos]

3 hours ago, UncleD said:

Thanks so much! My pc was also doing a Windows update. When it restarted my comp. Malwarebytes was ok. Happy New Year!

Thanks for the update.

Anyone else reading this topic and need assistance, Please START your OWN Topic.

 

Edited January 6, 2018 by Porthos