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Windows Process Manager (32 bit) need Kevinf80 to help

JackTheDopplegangar
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kevinf80

kevinf80

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Hello JackTheDopplegangar and welcome to Malwarebytes,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Post those logs, also do you have access to another PC and a USB flash drive 4GB or above...

Thank you,

Kevin...
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kevinf80

kevinf80

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Thanks for those logs, Boot up your spare PC plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate...


Next,

On that same PC download and save FRST to same Flash drive, make sure to get the correct version, if you are unsure d/l and save both, only the correct one will run. Do not plug Flash Drive into sick PC until booted to Recovery Environment.

http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

Next,

Boot sick PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Next,

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

user posted image


From that window select "Troubleshoot"


user posted image


From the next window select "Advance Options"


user posted image


From that Window select "Command Prompt"

Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open......

Continue with the following:
 
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" or "My PC" and find your flash drive letter and close the notepad.
  • In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply from spare PC.


Leave sick PC in Recovery Environment, do not reboot.... I`ll work out a fix shortly...
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kevinf80

kevinf80

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Go to your spare PC, plug in Flash drive. Open the search function bottom left hand corner of the Desktop type in or copy/paste create recovery drive hit enter....

In the new window UNCheck "Back up system files to recovery drive" from there click "Next" from there just follow the prompt, The flash drive will be formatted before the RD is created.

When that is complete you will need to add FRST again to same flash drive... https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

We now need to boot the infected PC direct to the Recovery Environment which is on the Flash Drive... It will be necessary to change the boot order in the infected PC to boot from the USB Flash drive: https://craftedflash.com/info/how-boot-computer-from-usb-flash-drive

After booting to the Recovery Environment select the correct keyboard, from the next window select "Trouble Shoot" then "Command Prompt"

Continue with the following:

  In the command window type in notepad and press Enter.
  The notepad opens. Under File menu select Open.
  Select "Computer" or "My PC" and find your flash drive letter and close the notepad.
  In the command window type  E:\frst64 or E:\frst depending on your version. Press Enter
  Note: Replace letter E with the drive letter of your flash drive.
  the tool will start to run.
  When the tool opens click Yes to disclaimer.
  Press Scan button.
  It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply from spare PC, leave sick PC in Recovery Environment

 

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kevinf80

kevinf80

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Ok keep sick PC in Recovery Environment, plug USB to spare PC.... Save the attached file fixlist.txt to your flash drive, same place as FRST.

Plug Flash drive back into sick PC, Now please enter System Recovery Options as you did to get the log.

Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

 

fixlist.txt

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kevinf80

kevinf80

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Thanks for that log, boot sick PC back to Normal mode, continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

 

fixlist.txt

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  • 2 weeks later...
kevinf80

kevinf80

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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