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Problems Opening Malwarebytes


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I have Malwarebytes Premium 2.2.1.1043 on a Windows 7 PC. After having problems running it, I did an uninstall (using Windows) and reinstall, with the following results:

  • Still cannot open.
  • Can run using Chameleon, which says it cannot find MBAM and redownloads and reinstalls.
  • I end up with two icons on my desktop, one with no shield pointing to C:\Program Files and one with a shield pointing to C:\porgramFiles(x86)
  • Neither will open either by clicking or using Run as Adminstrator
  • Scan after using Chameleon has been finding Trojan.Fileless.MTGen. Quarantining it doesn't help.
  • Downloaded your anti-rootkit. Won't run. Sometimes says no permissions, other times shows UAC box but nothing happens when O give permission.
  • Takmanager says mbamtray is running and I am occasionally getting brief malicious website blocked warnings when I am not trying to connect to anything

What is happeninjg and what to do?

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Hi wrmiles :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you boot in Safe Mode, and then from there, run a scan with Malwarebytes?

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply


 
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i ran malwarebytes in safe mode.

it found two trojans and two rootkits. Quarantined and deleted.

Restarted in normal mode. There was only one malwarebytes icon on the screen.

Opened malwarebytes OK.

Looked at reports. It appears that the blocked websites were being accessed by regsvr.exe which had been showing in Task Manager but are no longer showing.

I think I am OK now, but don't understand why running malwarebytes using chameleon did not fix things.

Thank you for your help.

 

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As expected, you were infected with Kovter, preventing Malwarebytes from working/opening properly under a normal boot. Though in Safe Mode, Malwarebytes can easily remove this threat.

Were there any other issues to address, or that was it? :) 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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