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Gmail Possible Malware?


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Hi,

So this morning I sent an email from my Gmail account on my Windows Laptop. When I checked the details of the email my name had been changed: Normally it says "My Name" <my email> but today it was changed to "CandyCane" <my email". On further inspection Gmail states the name changed happened a couple of days ago. I last used this laptop to access my email a week ago however I have logged in to my email on my iphone, ipad and another secure computer in the meanwhile.
There have been no other issues with my email as far as I know and no suspicious logins in the past week- I however do know that I wasn't on my email at the time the name was changed but gmail actually doesn't state that there was a new login around that time either?
Now I've run a malwarebytes scan on my Windows laptop its found a couple of malware but I'm unsure as to whether this was actually malware that caused it? And if so was it this computer that caused it.

Thanks for any help.

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  • 3 weeks later...
  • Root Admin

Hello @Steyn7 and :welcome:

Sorry for the delay. If you still need help please run the following.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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