Damianlopez Posted January 5, 2018 ID:1196848 Share Posted January 5, 2018 So I accidentally downloaded a virus and now it's making my computer really slow I tried factory resetting my computer and I think the virus doesn't let me I've tried every single command searched up on youtube. websites its really annoying I downloaded Malwarebytes but it didn't get rid of the virus I really need help removing this virus I want to play pubg and csgo I've been researching this virus for 8 hours straight and I still couldn't find an answer I'm very tired of waiting and researching there are also some random names in task manager that I don't even know of Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted January 5, 2018 ID:1196861 Share Posted January 5, 2018 Hello Damianlopez and welcome to Malwarebytes, You have smartservice infection, to clear that infection you will need access to a spare PC and a USB flash drive of 4GB or above. Are those available to you...? If so continue with the following: Boot up your spare PC plug in the flash drive, navigate to that drive, righr click on it direct and select format. Quick option is adequate... Next, On that same PC downoad and save FRST to same Flash drive, make sure to get the correct version, if you are unsure d/l and save both, only the correct one will run. Do not plug Flash Drive into sick PC until booted to Recovery Environment.http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Next, Boot sick PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html Next, From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10 From that window select "Troubleshoot" From the next window select "Advance Options" From that Window select "Command Prompt" Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open...... Continue with the following: Select Command Prompt In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" or "My PC" and find your flash drive letter and close the notepad. In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. Please use spare PC to copy and paste it to your next reply. Do not boot sick PC, leave in RE until I see the log and give a fix.... Thank you, Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted January 15, 2018 ID:1200246 Share Posted January 15, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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