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real time protection

sunnytimes
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Porthos

Porthos

Posted
Posted
2 minutes ago, sunnytimes said:

real time protection turns itself off when I turn on.  No matter how many times I turn off, it turns itself off.

???

:welcome:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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Porthos

Porthos

Posted
Posted
6 minutes ago, Doug_W said:

Many thanks in advance for helping me out on this.

Quote

"controllers_version" : "1.0.0",

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

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Porthos

Porthos

Posted
Posted
6 minutes ago, Doug_W said:

so could you give me a clue as to what might have been happening?

A update seemed to have failed and corrupted the controller version. It is possible your Bitdefender had something to do with it.

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
    C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService
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Porthos

Porthos

Posted
Posted
7 minutes ago, Mike89 said:

I am also having this issue and I have the latest 3.3.1 installed. Here is my log.

Basically same answer

Let us get a clean install of the current version. 3.3.1

 

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

Add exclusions to defender. Just in case

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

 

 

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Porthos

Porthos

Posted
Posted
24 minutes ago, Mike89 said:

I lost all my exclusions which is kind of time consuming putting them all back in. Is there a process to save them and then put them back in if I have to do this again?

No, but your logs only show 3 exclusions.

Quote

"id" : "b2a73b63-b168-11e7-91d4-bc5ff4690b93",
         "path" : "F55F496C7092E6C6F65B134F3B7BFACC45B3687EFF569CC2D0C59887B9CA25DD35621F",
        E:\Call of Duty - Infinite Warfare
         "type" : "folder"
         "id" : "11d6d57b-ba92-11e7-b123-bc5ff4690b93",
         "path" : "F55F49787E92EC83F74E476E2761ADA521BD7578FC11BCCED38EFBBFB4D730CF32741F",
        E:\Wolfenstein.II.The.New.Colossus
         "type" : "folder"
         "id" : "fa2da942-c060-11e7-9bf2-bc5ff4690b93",
         "path" : "F55F496C7092E6C6F65B134F3B7BFACC3FC4685999",
        E:\Call of Duty WWII
         "type" : "folder"

 

 

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Mike89

Mike89

Posted
Posted (edited)

Well that is not good. Who has just one system drive anymore? So you are saying that anything I exclude that is not on a system drive does not work? That's like 90% of everything I have basically cause I hardly put anything on the system drive. I  hope this is fixed soon, especially since MB has the option of excluding files/folders in any location. They should get rid of that option if it's not going to work.  I'm pretty disappointed in this news.

Edited by Mike89
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Porthos

Porthos

Posted
Posted
53 minutes ago, Mike89 said:

I  hope this is fixed soon

It is known and is being worked on. Most people have programs on the main drive and data on other drives so it does not affect people like myself.

The biggest issue is programs/games that have p2p functionality, those programs should have their executable on the main drive. 

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dcollins

dcollins

Posted
Posted

It's definitely something we're working on resolving, as many people have more than one drive (although most consumer machines still only have one drive with everything on there).

That being said, were you seeing issues with your games that required an exclusion? I don't believe an issue has been reported with those games

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Mike89

Mike89

Posted
Posted (edited)

I have some games I play with shall we say modified exes and/or dlls and/or game trainers and/or key generators, than sometimes got flagged by MB. When I put in an exclusion for those, it was taken care of so I had always assumed MB was excluding them on different drives (as all my games are on different drives than C).

Edited by Mike89
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