Unable to connect to service error

[DonG]

Dear Malwarebytes,

I believe this error began after the last Windows update that renamed several of my programs and has cause multiple problems.  I get this error and checked although I checked the properties of the program icon and that looks good.  Attached is the log file.

Thank you,

DonG

mb-check-results.zip

[Porthos]

18 minutes ago, DonG said:

DonG

Quote

"installer_version" : "3.2.2",

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[DonG]

Porthos,

Thank you very much for your help.  The clean utility appeared to work and re-appeared after my computer rebooted but apparently had difficulty removing components.

I download the new version you referenced and can attempt to install that one, if that is the correct remedy.

DonG

 

 

mb-clean-results.txt

[Porthos]

1 hour ago, DonG said:

Thank you very much for your help. 

So is everything working?

[DonG]

No, not working yet.  According to the attached file some of the operations failed.

Should I try to install the most recent version (from the previously provided link) into the folder where the older version was installed?

Thanks,

Don

mb-clean-results.txt

[DonG]

Thank you very much for your help.  I discovered that I had remnants of a previous installation of Malwarebytes on my computer (the one on my SD drive was removed by the cleaner but there was another on my primary hard drive).  I deleted the remains of that installation and re-installed Malwarebytes.  It appears to be working fine now.

Don

[Porthos]

13 minutes ago, DonG said:

It appears to be working fine now.

Thanks for the update and your continued support of Malwarebytes.

 

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