MalwareBytes 3.3 Web Protection won't enable

[Shanalya]

Hi! I have same problem (I have a malwarebytes premium licence). I have also Avast anti-virus

Edited January 3, 2018 by Shanalya

[Firefox]

Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

 

[zig11727]

Hi! I have same problem (I have a malwarebytes premium licence).  Windows defender

 

mb-check-results.zip

FRST.txt

Addition.txt

[cage22]

Me too. I went to use my laptop - Win 10 64bit with Bitdefender. Found the laptop unresponsive. Had to crash. Came back into Windows and found that MB loaded but didn't have web protection enabled. Attempt to manually enable it = Starting... but never finishes/starts.

[vbarytskyy]

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here: