Can't connect to google or some other sites

[JoeS]

I have Malwarebytes Premium 3.2.2, running windows 10.  When Malwarebytes in on, I can't connect to google (get message -page not found). If I turn Malwarebytes off, I can connect. I can use Bing without a problem.

I'm having a similar problem with quicken. At times quickens won't allow me to connect, but if I turn Malwarebytes off , I don't have any problems.

Anyone have a suggestion? 

[Porthos]

31 minutes ago, JoeS said:

Malwarebytes Premium 3.2.2

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[JoeS]

I went through these steps and the problem still occurs. I can't get to these sites with Malwarebytes(now 3.3.1) on. 

Also, whenever a need to sign up for something and the site has a "I am not a robot click box or capacha" I can't see it unless  Malwarebytes is turned off.

mb-clean-results.txt

[Porthos]

6 minutes ago, JoeS said:

I went through these steps and the problem still occurs.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[JoeS]

In addition to the information asked for, when I restart my computer, I get a message "a problem has occurred in Bitdefender Threat Scanner. A file containing error information has been created. I also attached that file. 

BitDefender Threat Scanner.dmp

Addition_02-01-2018 23.44.17.txt

FRST_02-01-2018 23.44.17.txt

[Porthos]

9 minutes ago, JoeS said:

the information asked for,

Download MB-Check and save to your desktop

Double-click to run MB-Check and within a few second the command window will open, then click "OK"

This will produce one log file on your desktop: mb-check-results.zip

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Porthos]

Quote

C:\Program Files\Blue Coat K9 Web Protection\k9filter.exe

What happens when you turn off k9 web protection?

[JoeS]

8 hours ago, Porthos said:

Download MB-Check and save to your desktop

Double-click to run MB-Check and within a few second the command window will open, then click "OK"

This will produce one log file on your desktop: mb-check-results.zip

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

not sure where the correct file is located , this is a screen print of the zip file created 

 

When I turned off K9 , I can get to google.com, google maps, have not tried quicken enough yet to see if it always works.

I used to be able to run K9 and Malwarebytes.   any way to use both or do I need to make a decision on what one to keep?

 

 

[Porthos]

18 minutes ago, JoeS said:

I used to be able to run K9 and Malwarebytes.   any way to use both or do I need to make a decision on what one to keep?

This is due to a compatibility issue with MB3 and K9 Blue Coat. The best solution is to go to your K9 config page and turn off the options for stripping SSL from your Google searches and this should fix it. You may need to turn off safe-search as well. The other option is to disable Web Protection in Malwarebytes, but the changes in K9 will make your browsing experiencing more secure as SSL is something you should be using on Google searches.

Edited January 3, 2018 by Porthos