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Hello,

I just bought a licence of Malwarebytes Premium and downloaded the application.

When I try to Activate Licence, I type my license key and click on "Activate License", and this error appears:

image.png.7ff5a6a2abca50ff363d7e13535cab71.png

Then I press OK and this second message appears:

image.png.5ad33db2081c13302bfa6ff5cf29b85c.png

These messages also appear whenever I start Malwarebytes. I've reinstalled, used the cleanup tool, nothing worked.

I really need to get this working.

Thank you for your help.

mb-check-results.zip

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31 minutes ago, Layi said:

Thank you for your help.

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button

This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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11 minutes ago, Porthos said:
  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button

This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt

Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

I already fix it but Thank you For your Quick Response, I Appreciate It.

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