cannot turn malwarebytes web protection on

[Johat]

I am an IT user not an expert so I am not prepared to follow complicated instructions I do not understand. If Malwarebytes do not sort a fix for this problem I will not renew my subscription.

Edited January 2, 2018 by Johat

[afh]

I have just encountered the same problem a few minutes ago, inspite of the fact that version 3 it has been working very well for at least half a year now...

If I remember correctly, this was a problem immediately after realising version 3...

 

 

[Porthos]

1 hour ago, Johat said:

I am not prepared to follow complicated instructions I do not understand.

We try to make instructions real easy. But I will give you a real easy one.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[afh]

@Porthos, it worked for me. The tool did exactly what you said.

Thanks!

[Johat]

It worked for me too.

Thank you.

 

[Porthos]

1 hour ago, Johat said:

It worked for me too.

 

2 hours ago, afh said:

The tool did exactly what you said.

Thanks, both of you for the update. 

[kongxmeng]

Tried that mb check tool method and did a clean install. It worked initially but the problem came back after a few days. 

Edited January 3, 2018 by kongxmeng
included another step

[Porthos]

4 minutes ago, kongxmeng said:

Tried that mb check tool method

That is not a method or a fix. It is to gather information to post so we can see why it is happening.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Archimedes]

So it's been a month and this is still happening. Are they actually going to fix this?

[thisisu]

3 hours ago, Archimedes said:

So it's been a month and this is still happening. Are they actually going to fix this?

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.