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Realtime web-protection will not stay on

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Hi Malwarebytes

Sometime last week i saw this Malwarebytes popup (mwb popup) for the first time. Tried enabling the web protection in settings, but it did not turn on. Tried shutting down Malwarebytes (rightclik mwb-icon in task bar, end malwarebytes), and re-starting the program. Shortly thereafter the popup emerged again. No system crashes involved.

Screenshots and mb-check-results-zip-file enclosed.

Kind regards


mwb popup.JPG

mwb settings.JPG


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7 hours ago, KrisE said:

Kind regards


Let's do 2 things in order.


For Defender
Add these to FILE exclusions


Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)


Let us get a clean install of the current version. 3.3.1


We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean


1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 


 Please let me know if you are still seeing issues after the latest product install.



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