Web Protection won't stay on

[mwituni]

I'm also seeing this issue suddenly today.

MB has been running fine for months, and haven't made any system changes I'm aware of ... other than MB has updated to v 3.3.1 !

It might be an idea to test updates before inflicting them on users automatically!

 

[dcollins]

Can you provide the logs mentioned in the thread below:

 

[mwituni]

Hi,

I have to say, I think MB developers need a bit of a wake-up on this.

No doubt the majority of users are just not reporting it, assuming its ok, or not caring.

I have taken earlier steps twice, re-installing the MB3 app, doing restarts etc etc. 

My current update package version is: 1.0.3871

Yet, the "Real-Time Protection turned off" message still comes back. It all works fine after the re-install etc for a few days, then m-BAM ... same problem.
Some things I do that may help in recreating this ... I often Hibernate (Win 10). My internet takes a while to connect once I login for some reason - seen this in last few months. It's cable and on all the time, but when Windows logs in it can take a few minutes to get web results. A bit strange, and may be related to the issue. I mention it as testers may be missing something like that.

I have now added the exclusions, can't restart now, but will soon and see if that fixes it.

 

 

 

[dcollins]

@mwituni we have actually found the cause of the issue and a solution was released in our beta build last month. However the beta build had more issues that prevented a full release. Once those other issues are resolved, we should be able to release a version that fixes this issue.

[mwituni]

6 hours ago, dcollins said:

@mwituni we have actually found the cause of the issue and a solution was released in our beta build last month. However the beta build had more issues that prevented a full release. Once those other issues are resolved, we should be able to release a version that fixes this issue.

Good to know, thanks.