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PHXGUY80

New Laptop, Windows Synced, Malware Spread

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Good afternoon and Happy New Year!

I *just* got a new laptop from Dell - Inspirion 7370 as my previous laptop was aging and seemed to have it's own infections. As soon as I signed into my Microsoft account to install everything, files that synced from prior computer appear to have installed on my new one.  I can tell because the packages such as Microsoft Photos, Edge, etc. are named the same as my prior computer and they have dates all prior to when this my current laptop was even created.  I've already gone through resetting, clean install, etc, but nothing thus far has worked.  I have the option of sending this back to Dell for them to try to repair, but I'd be without my laptop for 12 days.  I'm hoping that by posting here, if it is a malware issue, the fine experts might be able to save the time, money, and agony over sending this thing to Dell.  I may end up trying to just send it back entirely if we don't make any headway here.

 

So, I tried re-installing Malware Bytes (I have a premium account) but it could not connect and so I ran the MB-Clean which seems to not have been able to get uninstall it.  I've pasted that log, as well as the FRST Log and Addition log.

I look forward to working with an expert helper closely and will follow all instructions you provide - I know your time is valuable and I sincerely appreciate in advance any help I may receive.

Thank you!!

PhxGuy

FRST.txt

Addition.txt

mb-clean-results.txt

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Hello @PHXGUY80 and :welcome:

Sorry for the delay, it looks like your topic was overlooked. If you still need help please run the following.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Thanks

 

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