Unable to delete malware

[Marc0s]

Hi, recently I discovered my computer had a very high memory usage, so I researched a little and found a process called Windows Process Manager (32 bit) (pcemsvu.exe) was eating up all of my memory. I tried deleting the folder which I found at the file location of C:\Users\_________\AppData\Local\sviohwp but access was denied. I found that the owner of the files was very suspicious and unknown which led me to believe this is malware. I tried a lot of software including Malwarebytes but none of them could detect it

 

Memory usage is lower than it was previously but it is still noticeable while using my computer 

(P.S. I blacked out my name in the photos)

FRST.txt

malwarebytes.txt

Addition.txt

Edited January 1, 2018 by Marc0s
added logs

[kevinf80]

Hello Marc0s and welcome to Malwarebytes,

You have smartservice infection running on your system, you will need a spare PC and a USB Flash drive to remove that infection... See if you can follow these instructions:

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB USB Flash drive (memory stick)..

NOTE: This USB USB Flash drive (memory stick). needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 USB Flash drive (memory stick). is required or at least recommended. In some cases a USB 3.0 USB Flash drive (memory stick). can be used but some computers have issues booting from USB 3.0 USB Flash drive (memory stick)..

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.

Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)

STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

 
STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB USB Flash drive (memory stick)., follow the screens and directions below.

You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB  ,USB Flash drive (memory stick).you just created

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either D: or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy

Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  D: (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

Let me see those logs...

Thank you,

Kevin

[Marc0s]

Thank you for your time!

1.1.18 mbam.txt

FRST.txt

[kevinf80]

Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.   On the Settings tab > Protection Scroll to and make sure the following are selected: Scan for Rootkits Scan within Archives   Scroll further to Potential Threat Protection make sure the following are set as follows: Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)   Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more to retrieve the log. To get the log from Malwarebytes do the following:   Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns.. Thank you, Kevin...

fixlist.txt

[Marc0s]

# AdwCleaner 7.0.6.0 - Logfile created on Tue Jan 02 23:08:24 2018
# Updated on 2017/21/12 by Malwarebytes 
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Program Files (x86)\applica
Deleted: C:\Users\Sadallahs\AppData\Local\AdvinstAnalytics
Deleted: C:\ProgramData\ByteFence
Deleted: C:\ProgramData\Application Data\ByteFence
Deleted: C:\Users\All Users\ByteFence

***** [ Files ] *****

Deleted: C:\Windows\\rsrcs.dll
Deleted: C:\Users\Sadallahs\AppData\Roaming\Mozilla\Firefox\Profiles\utiazvvx.default\invalidprefs.js
Deleted: C:\Users\Sadallahs\AppData\Roaming\Mozilla\Firefox\Profiles\utiazvvx.default\searchplugins\Search Provided by Bing.xml

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\IObit\RealTimeProtector
Deleted: [Key] - HKLM\SOFTWARE\xs
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application
Deleted: [Key] - HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Reason\ReasonByteFence

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C1].txt - [3921 B] - [2016/6/23 18:8:36]
C:/AdwCleaner/AdwCleaner[S1].txt - [2003 B] - [2016/6/23 18:7:50]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

 

====================================================================================

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/2/18
Scan Time: 2:59 PM
Log File: 82df4b0e-eff7-11e7-aa44-408d5c2e3400.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3609
License: Trial

-System Information-
OS: Windows 10 (Build 16299.125)
CPU: x64
File System: NTFS
User: SADALLAHS\Sadallahs

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 361823
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 6 min, 53 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

===================================================================================

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.54, November 2017 (build 5.54.14383.1)
Started On Mon Dec 04 16:42:18 2017

Engine: 1.1.14306.0
Signatures: 1.257.0.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Dec 04 16:45:41 2017

Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Dec 12 20:13:24 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Dec 12 20:15:09 2017

Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Tue Jan 02 18:12:00 2018

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Jan 02 18:14:24 2018

Return code: 0 (0x0)
 

 

Fixlog.txt

[kevinf80]

Thanks for those logs, what is status of your system, any odd or erratic behavior. Same for your browser, any odd or erratic behavior, any redirects..?

[Marc0s]

Everything seems to be fine right now, but I'll update you if something happens

[kevinf80]

Thanks for the update, run the following to clean up:

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[kevinf80]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks