Chopster Posted January 1, 2018 ID:1195759 Share Posted January 1, 2018 Good Day & happy new year Just wondering if anyone on here can help please, whilst updating my pc Malwarebytes asked me to upgrade to the latest version ,which I did however even though it had previously deactivated my licence after installation it has gone to a premium trial version,. I tried activating my licence but am getting message "usage level has exceeded the maximum installations allowed" if I click on deactivate other licences I get a message saying "something has gone wrong please contact support.I believe I will require my licence key reset and have contacted support. This once happened before but as support were very busy I found myself with quite a wait and by posting on here I was able to get the process speeded up as some kind souls who were able to get in touch with support passed my problem over my ticket number is 2179669. I would be very grateful for any help thank you. Regards Chopster. Link to post Share on other sites More sharing options...
dcollins Posted January 1, 2018 ID:1195787 Share Posted January 1, 2018 Besides waiting for customer support to get back to you, but if you have setup an account, you could try signing in at https://my.malwarebytes.com and deactivate all your licenses there. Link to post Share on other sites More sharing options...
Chopster Posted January 2, 2018 Author ID:1195859 Share Posted January 2, 2018 Hi thanks for reply will I not end up with all my PCs unprotected ? if I do that, as it stands its only my back up pc which I only use on occasions and yesterday was such an occasion I updated windows etc and malwarebytes. My main pc and both my daughter's & wife's lap tops remain protected. So as you can see im a little reluctant to try. Regards Chopster Link to post Share on other sites More sharing options...
Chopster Posted January 2, 2018 Author ID:1195862 Share Posted January 2, 2018 1 hour ago, Chopster said: Hi thanks for reply will I not end up with all my PCs unprotected ? if I do that, as it stands its only my back up pc which I only use on occasions and yesterday was such an occasion I updated windows etc and malwarebytes. My main pc and both my daughter's & wife's lap tops remain protected. So as you can see im a little reluctant to try Regards Chopster Link to post Share on other sites More sharing options...
Chopster Posted January 2, 2018 Author ID:1195903 Share Posted January 2, 2018 Hi All sorted, support got back and reset my keys ( much quicker reply this time guess i must have just hit on a busy period last time).Thanks for reply. Regards Chopster. Link to post Share on other sites More sharing options...
dcollins Posted January 3, 2018 ID:1196049 Share Posted January 3, 2018 Glad you got it sorted, sorry I didn't get back sooner. To answer your question though, yes, at this time clicking deactivate from the My Account portal does deactivate all machines with that key. Link to post Share on other sites More sharing options...
Jonahsworm Posted January 5, 2018 ID:1196851 Share Posted January 5, 2018 Sorry to interrupt here... if you can help eleborate abit more... On - "Besides waiting for customer support to get back to you, but if you have setup an account, you could try signing in at https://my.malwarebytes.com and deactivate all your licenses there." Is the sign-in NOT the same as the one use to sign in the forum here??? Try using the sign-in for this forum but didint work. Is the email required the SAME as the one use to register upon purchase? Thanks Self-manage re-activation/deactivation system is the best. Thanks again for your help. Link to post Share on other sites More sharing options...
Porthos Posted January 5, 2018 ID:1196852 Share Posted January 5, 2018 20 minutes ago, Jonahsworm said: Is the email required the SAME as the one use to register upon purchase? Yes, it is. Link to post Share on other sites More sharing options...
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