Web Protection will not turn on

[Red66]

mb-check-results.zip

I have performed clean installs, it ran for a few days - then failed again.

Running the most current version with updated component package.

I have added file, folder and process exemptions to windows defender.

Help !

Red

[dcollins]

   "controllers_version" : "1.0.0",

Looks like your setup was corrupted at some point. Can you please use mb-clean to remove and re-install the latest Malwarebytes?

https://downloads.malwarebytes.com/file/mb_clean 

[Red66]

I already used MB Clean to remove and re-install... I should have added that to the original note...  I did it, when I tried the beta version a few weeks ago..

Edited December 31, 2017 by Red66

[Porthos]

11 minutes ago, Red66 said:

I did it, when I tried the beta version a few weeks ago..

You need to do it again because of the controller error.

[Red66]

1. Ran MBClean, and rebooted

2. Updated  using MBSetup Consumer 3.3.1.2183- 1.0.262 and Scanned

3. Re-ran FRST and MBCheck - new file below.

Seems to be working for now - this is what was happening before, will report back in a few days..

Thanks,

Chris

mb-check-results.zip

[Porthos]

32 minutes ago, Red66 said:

this is what was happening before, will report back in a few days..

Next time look at the controller version does not state 1.0.0 It should look like below. You have the current released version.

 

Edited December 31, 2017 by Porthos

[Red66]

Worked fine until now, then there was a patch, and now .. RTP will not turn on..

Grrrr..

[Red66]

HOW AGAIN ?.. does controllers get reset to older versions..

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.0",
   "db_version" : "2016.01.01.1",
   "dbcls_pkg_version" : "1.0.0",
   "installer_version" : "3.3.1",

 

[Porthos]

8 minutes ago, Red66 said:

then there was a patch, and now .. RTP will not turn on..

What patch?

[Red66]

It was a windows update... I ran MBClean, and reinstalled... 

 

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.262",
   "db_version" : "2016.01.01.1",
   "dbcls_pkg_version" : "1.0.3724",
   "installer_version" : "3.3.1",

 

 

[Porthos]

4 minutes ago, Red66 said:

I ran MBClean, and reinstalled... 

17 minutes ago, Red66 said:

HOW AGAIN ?.. does controllers get reset to older versions..

I was hoping to get logs before you did that to let the staff look at them.

Do you have an AMD processor? Did you just get the one released for them?

 

 

Edited January 19, 2018 by Porthos

[Red66]

these are the logs, after the fail today, but before the re-install.

Intel

mb-check-results-1.zip

Edited January 19, 2018 by Red66

[Porthos]

15 minutes ago, Red66 said:

these are the logs, after the fail today, but before the re-install.

Thanks for those, I will ask @dcollins to take a look.

Did it happen right after the patch reboot?

I noticed in your old post you added exceptions to Defender, do they match these?

6 hours ago, Porthos said:

 Click Below.

  Reveal hidden contents

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae.sys  (32bit systems only)

C:\Windows\System32\drivers\mbae64.sys (64bit systems only)
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

 

 

 

 

 

Screenshots below.

  Reveal hidden contents

 

 

 

 

 

 

 

 

 

 

 

 

 

Edited January 19, 2018 by Porthos

[Red66]

screenshots/examples not showing..

[Porthos]

6 minutes ago, Red66 said:

screenshots/examples not showing..

Fixed, Thank you.

[dcollins]

It looks like perhaps Malwarebytes shutdown earlier than expected and that  caused the issue. Let's setup some logging for the future in case this happens again, so we can try to get some details on what's going on.

1. Download and extract the attached crash_dumps.zip file
2. In the folder, double click the crash_dumps.reg file and choose Yes when asked to import
3. Use your computer as normal

If you notice  the issue happen again, please look in %LOCALAPPDATA%\CrashDumps\mbamservice for any .dmp files and attach them to your reply, as these will help us figure out what's going on.

crash_dumps.zip