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Rootkit.Agent - Trojan.SmartService

Mikes1320

By Mikes1320
in Resolved Malware Removal Logs

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Mikes1320

Mikes1320

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I have not been able to permanently remove these two issues. 

dwbgcov.exe (Print driver host) shows up in Program manager and then upeizan.exe*32 (Windows Process Manager)

Windows 7 Professional 64 bit

I have run FRST64.exe and attached the txt files for your review.

I am getting an error code 200 when I try to upload the txt files.

Thanks in advance

 

 

 

FRST.txt

Addition.txt

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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The log shows you have both Kaspersky antivirus and AVG antivirus installed.

Once we get this removed then you'll need to pick one antivirus and remove the other one.

 

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB disk.

NOTE: This USB disk needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 stick is required or at least recommended. In some cases a USB 3.0 disk can be used but some computers have issues booting from USB 3.0 disks.

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.
Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)


STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

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STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB disk, follow the screens and directions below.

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You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created

O27kz3e.jpg

RRI6og4.jpg

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either D: or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different 

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy


Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  D: (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

 

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Mikes1320

Mikes1320

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Ron, I think I'm good now. Also, I thought Frst was a program that only collected data and didn't make any changes?

I would like to bring attention to a few mistakes I made, if it only helps one person it's worth it for the hours lost.

Also, one of the things I missed was thinking that if I changed the BIOS to boot to the USB it would do so without doing anything else. However, with my BIOS I needed to hit F12 to tell it not only where to boot but there were several choices of USB types, like USB FDD, USB HDD, USB CD etc... for me it was USB HDD.

I also misread the command prompt incorrectly, it's been many many years since I've done that. What I missed was "CD /D D:" as CD /D and couldn't get the FRST64 to run. Not to mention that I had to redo the stick because I kept getting and error reading it.

 

Thank you very much for your time and effort.

 

See attached FRST.txt

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AdvancedSetup

AdvancedSetup

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Yes, the main rootkit was removed. Let's go ahead and run another set of scans to make sure all is good.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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AdvancedSetup

AdvancedSetup

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Hi Mike,

The logs look good overall now. However we're interested in why some of our files look to be outdated. If you have some time I'd like to try and get some logs to see why.

If you can get me the MB-Check log and also zip up a couple files for me and upload that would be great.

If you can zip these files and upload please.

 

C:\Windows\System32\drivers\jmkycea.sys
C:\Windows\System32\drivers\gjrxmf.sys

If you're not sure how to create zip file let me know and I can write you a little script to create the zip file for us.

Thank you again

Ron

 

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  • 3 weeks later...
  • Root Admin
AdvancedSetup

AdvancedSetup

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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