Web Protection Off

[erob17]

The dashboard on my premium subscription shows that my computer is not fully protected. It will not keep the default setting and reverts to the "You're not fully protected" message. The web protection button will not stay on. What's happened? How do I fix this? My subscription was renewed just last month.

[khanmein]

I faced the same issue, but what I did is to reinstall again. 

https://downloads.malwarebytes.org/file/mb3

[Porthos]

2 hours ago, erob17 said:

computer is not fully protected.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Cathy3628]

Thanks, Khanmein...I was able to resolve problem by using your link to download new version.  I managed to do what Porthos suggested last June (way too complicated for an average computer user like me) and it helped for awhile but problems started again soon after.  What I want to know is why my Premium version is not updating properly?  Why was it still at 3.2.2.2029 even though I have auto update on?  Problems seem to have gone on for over a year and I'm getting fed-up with the software. 

[erob17]

Thank you Khanmein, I re-installed and it worked.

[Porthos]

1 hour ago, erob17 said:

Thank you Khanmein, I re-installed and it worked.

Glad it is working but, The logs would have given us a reason why you had to reinstall in the first place.

If you have further issues please get us the logs so we can find out the cause.