lilhokie Posted December 29, 2017 ID:1195453 Share Posted December 29, 2017 Yesterday web protection turned off and it wont turn back on. This started happening soon after a family member went to a sports website. At the same time, some keys on tis laptop stopped working. I do not know if it is all related. I saw on a different tread to enable beta malware bytes and by doing that I was able to run a scan. Before that time, all scans were failing too. mb-check-results.zip Link to post Share on other sites More sharing options...
lilhokie Posted December 29, 2017 Author ID:1195454 Share Posted December 29, 2017 I've also been getting this error a lot Link to post Share on other sites More sharing options...
Porthos Posted December 29, 2017 ID:1195456 Share Posted December 29, 2017 7 minutes ago, lilhokie said: Yesterday web protection turned off and it wont turn back on. Quote "controllers_version" : "1.0.0", Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
lilhokie Posted December 30, 2017 Author ID:1195459 Share Posted December 30, 2017 I installed and ran the update. It did do a scan. I've attached a the results file. So far web protection is staying on. mb-clean-results.txt Link to post Share on other sites More sharing options...
lilhokie Posted December 30, 2017 Author ID:1195460 Share Posted December 30, 2017 Was this process supposed to install Avast Free Antivirus? Link to post Share on other sites More sharing options...
Porthos Posted December 30, 2017 ID:1195461 Share Posted December 30, 2017 (edited) 11 minutes ago, lilhokie said: Was this process supposed to install Avast Free Antivirus? NO, It would not do that. Run a new set of logs, please. Edited December 30, 2017 by Porthos Link to post Share on other sites More sharing options...
lilhokie Posted December 30, 2017 Author ID:1195464 Share Posted December 30, 2017 New logs attached mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 30, 2017 ID:1195471 Share Posted December 30, 2017 27 minutes ago, lilhokie said: New logs attached You received Avast when you upgraded ccleaner. I suspected that and wanted to be sure. P.S Avast owns Ccleaner. Quote CCleaner (HKLM\...\CCleaner) (Version: 5.38 - Piriform) Your first log showed ver 5.30. It is up to you if you keep Avast or not. I personally use Defender. Link to post Share on other sites More sharing options...
lilhokie Posted December 30, 2017 Author ID:1195473 Share Posted December 30, 2017 cccleaner as never installed that before. I guess it's in the latest release. Thanks for your help Link to post Share on other sites More sharing options...
Porthos Posted December 30, 2017 ID:1195476 Share Posted December 30, 2017 You need to always download the slim version or you get this. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 30, 2017 Root Admin ID:1195513 Share Posted December 30, 2017 (edited) I must ask though. Why are you using CCleaner in the first place? What is it really doing for you? I'd say ditch it and use what's already built-in to Windows. If you think you're cleaning your computer of privacy information then think again. If your computer is picked up for legal reasons and has a forensic analysis done on it then CCleaner is not going to help you. This article helps to explain a bit more why you really don't need it unless you're just being picky about wanting such items removed. https://www.howtogeek.com/172820/beginner-geek-what-does-ccleaner-do-and-should-you-use-it/ I used to install it on all my computers years ago (mostly to play with it and see what it did) but have not installed it now on any computers for a few years. I mostly use built-in tools to maintain Windows. Edited December 30, 2017 by AdvancedSetup Link to post Share on other sites More sharing options...
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