Ran Malware bytes and found nothing, but something is eating my internet

carmenJ · December 29, 2017

I keep getting over charges for internet usage. I have called the internet company and it is not a mistake on their end. I have logged onto the account to make sure no one else is connected to our internet (neighbors ect) and viewed all the devices using our service. We have eliminated devices so that we are certain it is the computer(desktop). I suspected malware/virus and ran the malwarebytes but it didn't find anything. I have Windows 7 pro and from here out I have no idea what to do. Just that something is using large amounts of data. I even unhook my computer at night or when I am not using it and even the 2-4 hours a day it is on is driving up my usage. I do not use trashy websites/porn, ect so there is nothing obvious causing this. I use amazon and ebay alot and facebook some. I have not had any performance issues, and my computer really is not even slow when starting up or when I am using it. Can there be a virus or some malware that isn't being dectected? Or secret spy programs running that I don't know about?! I don't know much about computers, but I can follow directions. Please can anyone help me?

carmenJ · December 30, 2017

So I looked at the task manager under resource monitor and in networking it shows that I have something actively running called regsvr32.exe. There is tons of them and they seem to be running alot. When I clicked the location it sent me to a folder called systemwow64. Does any of this sound like the source of my problem?

carmenJ · December 30, 2017

I ran eset scanner for 2hrs 40 mins and it found 4 threats, but it only gives me the option to clean them? Shouldn't I delete threats? I don't know what to do now, so not doing anything at this point.

carmenJ · December 30, 2017

I don't understand why Malware bytes did not find these when I ran this scan?

Porthos · December 30, 2017

3 minutes ago, carmenJ said:

I don't know what to do now, so not doing anything at this point.

Clean them.

1 minute ago, carmenJ said:

I don't understand why Malware bytes did not find these when I ran this scan?

Depends on what they are and how old.

Since you might be infected I will request your post be moved to the malware removal where an expert can assist you.

carmenJ · December 30, 2017

thank you.

The first three I selected to clean and it did.

The fourth one it could not clean and it did nothing with it so it is still there. What can I do about it?

Porthos · December 30, 2017

Just now, carmenJ said:

What can I do about it?

Wait for the Malware removal expert.

AdvancedSetup · December 30, 2017

Hello @carmenJ

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
If you don't have Malwarebytes 3 installed yet please download it from here and install it.
Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

Right-click on the program and select Run as Administrator to start the tool.
Accept the Terms of use.
Wait until the database is updated.
Click Scan.
When finished, please click Clean.
Your PC should reboot now if any items were found.
After reboot, a log file will be opened. Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens, click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
Please attach the Additions.txt log to your reply as well.

Thanks

Ron

carmenJ · December 30, 2017

I cannot run Malwarebytes because it won't open.

The adwdare will not run. It asks me for my admin password, agree to terms and then it does nothing.

Edited December 30, 2017 by carmenJ

carmenJ · December 30, 2017

I tried twice to click on the link for the farbar and my computer just shuts down and restarts, it won't let me do it. (I have 64 bit)

carmenJ · December 30, 2017

I signed into the administrator account altogether and it did let me run the malware-bytes and it found 9 threats.

malwarescan.txt

carmenJ · December 30, 2017

# AdwCleaner 7.0.6.0 - Logfile created on Sat Dec 30 19:19:28 2017
# Updated on 2017/21/12 by Malwarebytes
# Running on Windows 7 Professional (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [952 B] - [2017/12/30 19:15:27]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

carmenJ · December 30, 2017

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 26-12-2017
Ran by Carmen (administrator) on CARMEN-PC (30-12-2017 13:25:00)
Running from C:\Users\Carmen\Downloads
Loaded Profiles: Carmen (Available Profiles: Carmen & whatever & Guest)
Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe
(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(SecureMix LLC) C:\Program Files (x86)\GlassWire\GWCtlSrv.exe
(Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\NisSrv.exe
(Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\msseces.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(SecureMix LLC) C:\Program Files (x86)\GlassWire\GWIdlMon.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Mozilla Corporation) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
(Microsoft Corporation) C:\Windows\System32\wbem\WMIADAP.exe

==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RTHDVCPL] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [12937872 2012-11-07] (Realtek Semiconductor)
HKLM\...\Run: [MSC] => c:\Program Files\Microsoft Security Client\msseces.exe [1353680 2016-11-14] (Microsoft Corporation)
Startup: C:\Users\whatever\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\mepgudm.lnk [2017-12-30]
ShortcutTarget: mepgudm.lnk -> C:\Windows\System32\cmd.exe (Microsoft Corporation)

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\Parameters: [DhcpNameServer] 108.166.149.2 108.166.149.3
Tcpip\..\Interfaces\{699715EA-89E2-4755-B7C9-800D6585D623}: [DhcpNameServer] 108.166.149.2 108.166.149.3

Internet Explorer:
==================
BHO: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)
BHO-x32: Office Document Cache Handler -> {B4F3A835-0E21-4959-BA22-42B3008E02FF} -> C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL [2013-03-06] (Microsoft Corporation)

FireFox:
========
FF DefaultProfile: sg8ubj4t.default
FF ProfilePath: C:\Users\Carmen\AppData\Roaming\Mozilla\Firefox\Profiles\sg8ubj4t.default [2017-12-30]
FF Homepage: Mozilla\Firefox\Profiles\sg8ubj4t.default -> hxxps://www.google.com/?gws_rd=ssl
FF Extension: (Disable Crash Auto Submit) - C:\Users\Carmen\AppData\Roaming\Mozilla\Firefox\Profiles\sg8ubj4t.default\features\{2d5b96cc-802a-45e7-8986-0411726a3302}\disable-crash-autosubmit@mozilla.org.xpi [2017-12-30] [Legacy]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files\Microsoft Silverlight\5.1.50907.0\npctrl.dll [2017-05-03] ( Microsoft Corporation)
FF Plugin: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrl.dll [2017-05-03] ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/OfficeAuthz,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL [2010-01-09] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL [2010-03-24] (Microsoft Corporation)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AIR\nppdf32.dll [2017-11-04] (Adobe Systems Inc.)

==================== Services (Whitelisted) ====================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [83768 2017-09-07] (Apple Inc.)
R2 GlassWire; C:\Program Files (x86)\GlassWire\GWCtlSrv.exe [4369360 2017-12-21] (SecureMix LLC)
R2 MBAMService; C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe [6234056 2017-11-01] (Malwarebytes)
R2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [119864 2016-11-14] (Microsoft Corporation)
R3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [361816 2016-11-14] (Microsoft Corporation)
S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)

===================== Drivers (Whitelisted) ======================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

R1 gwdrv; C:\Windows\System32\DRIVERS\gwdrv.sys [33248 2015-05-28] (SecureMix LLC)
R3 MBAMSwissArmy; C:\Windows\System32\Drivers\mbamswissarmy.sys [253880 2017-12-30] (Malwarebytes)
R0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [295000 2016-08-25] (Microsoft Corporation)
R3 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [135928 2016-08-25] (Microsoft Corporation)

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-12-30 13:25 - 2017-12-30 13:25 - 000006453 _____ C:\Users\Carmen\Downloads\FRST.txt
2017-12-30 13:24 - 2017-12-30 13:25 - 000000000 ____D C:\FRST
2017-12-30 13:23 - 2017-12-30 13:23 - 002391552 _____ (Farbar) C:\Users\Carmen\Downloads\FRST64.exe
2017-12-30 13:12 - 2017-12-30 13:12 - 008198432 _____ (Malwarebytes) C:\Users\Carmen\Downloads\adwcleaner_7.0.6.0.exe
2017-12-30 13:08 - 2017-12-30 13:08 - 000002496 _____ C:\Users\Carmen\Desktop\malwarescan.txt
2017-12-30 11:48 - 2017-12-30 11:48 - 008198432 _____ (Malwarebytes) C:\Users\whatever\Downloads\adwcleaner_7.0.6.0(1).exe
2017-12-30 11:34 - 2017-12-30 13:19 - 000000000 ____D C:\AdwCleaner
2017-12-30 11:34 - 2017-12-30 11:34 - 008198432 _____ (Malwarebytes) C:\Users\whatever\Downloads\adwcleaner_7.0.6.0.exe
2017-12-30 11:31 - 2017-12-30 13:20 - 000253880 _____ (Malwarebytes) C:\Windows\system32\Drivers\mbamswissarmy.sys
2017-12-30 11:31 - 2017-12-30 11:31 - 000001874 _____ C:\Users\Public\Desktop\Malwarebytes.lnk
2017-12-30 11:31 - 2017-12-30 11:31 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes
2017-12-30 11:31 - 2017-11-29 09:11 - 000077432 _____ C:\Windows\system32\Drivers\mbae64.sys
2017-12-30 11:30 - 2017-12-30 11:30 - 083316440 _____ (Malwarebytes ) C:\Users\whatever\Downloads\mb3-setup-consumer-3.3.1.2183-1.0.262-1.0.3374.exe
2017-12-30 11:30 - 2017-12-30 11:30 - 000000000 ____D C:\Program Files\Malwarebytes
2017-12-29 20:21 - 2017-12-29 20:21 - 006968952 _____ (ESET spol. s r.o.) C:\Users\whatever\Downloads\esetonlinescanner_enu.exe
2017-12-29 20:21 - 2017-12-29 20:21 - 000000000 ____D C:\Users\whatever\AppData\Local\ESET
2017-12-29 20:21 - 2017-12-29 20:21 - 000000000 ____D C:\Users\Carmen\AppData\Local\ESET
2017-12-29 17:51 - 2017-12-29 17:51 - 000000000 ____D C:\Users\whatever\AppData\Local\GlassWire
2017-12-29 17:50 - 2017-12-29 17:50 - 000001908 _____ C:\Users\Public\Desktop\GlassWire.lnk
2017-12-29 17:50 - 2017-12-29 17:50 - 000000000 ____D C:\ProgramData\Microsoft\Windows\Start Menu\Programs\GlassWire
2017-12-29 17:48 - 2015-05-28 22:30 - 000008657 _____ C:\Windows\system32\Drivers\gwdrv.cat
2017-12-29 17:48 - 2015-05-28 22:15 - 000033248 _____ (SecureMix LLC) C:\Windows\system32\Drivers\gwdrv.sys
2017-12-29 17:47 - 2017-12-29 17:47 - 000000000 ____D C:\ProgramData\Package Cache
2017-12-29 17:46 - 2017-12-29 17:50 - 000000000 ____D C:\Program Files (x86)\GlassWire
2017-12-29 17:46 - 2017-12-29 17:46 - 000000000 ____D C:\ProgramData\GlassWire
2017-12-29 17:45 - 2017-12-29 17:45 - 035166664 _____ (SecureMix LLC) C:\Users\whatever\Downloads\GlassWireSetup.exe
2017-12-29 13:15 - 2017-12-29 13:15 - 000000000 ____D C:\Users\Carmen\AppData\Local\ElevatedDiagnostics
2017-12-29 12:49 - 2017-12-29 13:04 - 000000000 ____D C:\Program Files (x86)\Security Task Manager
2017-12-29 12:49 - 2017-12-29 13:02 - 000000000 ____D C:\ProgramData\SecTaskMan
2017-12-12 22:24 - 2017-11-16 22:23 - 003222528 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
2017-12-12 22:24 - 2017-11-14 19:27 - 000395968 _____ (Microsoft Corporation) C:\Windows\system32\iedkcs32.dll
2017-12-12 22:24 - 2017-11-14 18:36 - 000347336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iedkcs32.dll
2017-12-12 22:24 - 2017-11-13 21:57 - 025731072 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.dll
2017-12-12 22:24 - 2017-11-13 21:43 - 002724864 _____ (Microsoft Corporation) C:\Windows\system32\mshtml.tlb
2017-12-12 22:24 - 2017-11-13 21:43 - 000004096 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollectorres.dll
2017-12-12 22:24 - 2017-11-13 21:32 - 002903552 _____ (Microsoft Corporation) C:\Windows\system32\iertutil.dll
2017-12-12 22:24 - 2017-11-13 21:31 - 000066560 _____ (Microsoft Corporation) C:\Windows\system32\iesetup.dll
2017-12-12 22:24 - 2017-11-13 21:31 - 000048640 _____ (Microsoft Corporation) C:\Windows\system32\ieetwproxystub.dll
2017-12-12 22:24 - 2017-11-13 21:30 - 000577024 _____ (Microsoft Corporation) C:\Windows\system32\vbscript.dll
2017-12-12 22:24 - 2017-11-13 21:30 - 000417792 _____ (Microsoft Corporation) C:\Windows\system32\html.iec
2017-12-12 22:24 - 2017-11-13 21:30 - 000088064 _____ (Microsoft Corporation) C:\Windows\system32\MshtmlDac.dll
2017-12-12 22:24 - 2017-11-13 21:25 - 005925888 _____ (Microsoft Corporation) C:\Windows\system32\jscript9.dll
2017-12-12 22:24 - 2017-11-13 21:24 - 000054784 _____ (Microsoft Corporation) C:\Windows\system32\jsproxy.dll
2017-12-12 22:24 - 2017-11-13 21:24 - 000034304 _____ (Microsoft Corporation) C:\Windows\system32\iernonce.dll
2017-12-12 22:24 - 2017-11-13 21:21 - 000615936 _____ (Microsoft Corporation) C:\Windows\system32\ieui.dll
2017-12-12 22:24 - 2017-11-13 21:20 - 000817152 _____ (Microsoft Corporation) C:\Windows\system32\jscript.dll
2017-12-12 22:24 - 2017-11-13 21:20 - 000814080 _____ (Microsoft Corporation) C:\Windows\system32\jscript9diag.dll
2017-12-12 22:24 - 2017-11-13 21:20 - 000144384 _____ (Microsoft Corporation) C:\Windows\system32\ieUnatt.exe
2017-12-12 22:24 - 2017-11-13 21:20 - 000116224 _____ (Microsoft Corporation) C:\Windows\system32\ieetwcollector.exe
2017-12-12 22:24 - 2017-11-13 21:15 - 000968704 _____ (Microsoft Corporation) C:\Windows\system32\MsSpellCheckingFacility.exe
2017-12-12 22:24 - 2017-11-13 21:12 - 000489984 _____ (Microsoft Corporation) C:\Windows\system32\dxtmsft.dll
2017-12-12 22:24 - 2017-11-13 21:06 - 000087552 _____ (Microsoft Corporation) C:\Windows\system32\tdc.ocx
2017-12-12 22:24 - 2017-11-13 21:06 - 000077824 _____ (Microsoft Corporation) C:\Windows\system32\JavaScriptCollectionAgent.dll
2017-12-12 22:24 - 2017-11-13 21:05 - 000107520 _____ (Microsoft Corporation) C:\Windows\system32\inseng.dll
2017-12-12 22:24 - 2017-11-13 21:03 - 000199680 _____ (Microsoft Corporation) C:\Windows\system32\msrating.dll
2017-12-12 22:24 - 2017-11-13 21:02 - 000092160 _____ (Microsoft Corporation) C:\Windows\system32\mshtmled.dll
2017-12-12 22:24 - 2017-11-13 21:00 - 000315392 _____ (Microsoft Corporation) C:\Windows\system32\dxtrans.dll
2017-12-12 22:24 - 2017-11-13 20:59 - 000152064 _____ (Microsoft Corporation) C:\Windows\system32\occache.dll
2017-12-12 22:24 - 2017-11-13 20:51 - 000262144 _____ (Microsoft Corporation) C:\Windows\system32\webcheck.dll
2017-12-12 22:24 - 2017-11-13 20:48 - 015267328 _____ (Microsoft Corporation) C:\Windows\system32\ieframe.dll
2017-12-12 22:24 - 2017-11-13 20:48 - 000807936 _____ (Microsoft Corporation) C:\Windows\system32\msfeeds.dll
2017-12-12 22:24 - 2017-11-13 20:48 - 000726528 _____ (Microsoft Corporation) C:\Windows\system32\ie4uinit.exe
2017-12-12 22:24 - 2017-11-13 20:47 - 001359360 _____ (Microsoft Corporation) C:\Windows\system32\mshtmlmedia.dll
2017-12-12 22:24 - 2017-11-13 20:46 - 002134528 _____ (Microsoft Corporation) C:\Windows\system32\inetcpl.cpl
2017-12-12 22:24 - 2017-11-13 20:39 - 003241472 _____ (Microsoft Corporation) C:\Windows\system32\wininet.dll
2017-12-12 22:24 - 2017-11-13 20:27 - 001544192 _____ (Microsoft Corporation) C:\Windows\system32\urlmon.dll
2017-12-12 22:24 - 2017-11-13 20:16 - 000800768 _____ (Microsoft Corporation) C:\Windows\system32\ieapfltr.dll
2017-12-12 22:24 - 2017-11-13 19:37 - 013679616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2017-12-12 22:24 - 2017-11-13 19:15 - 000416256 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtmsft.dll
2017-12-12 22:24 - 2017-11-13 19:15 - 000279040 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dxtrans.dll
2017-12-12 22:24 - 2017-11-13 19:15 - 000076288 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll
2017-12-12 22:24 - 2017-11-13 19:10 - 020269056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2017-12-12 22:24 - 2017-11-13 18:32 - 000499200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll
2017-12-12 22:24 - 2017-11-13 18:31 - 000064000 _____ (Microsoft Corporation) C:\Windows\SysWOW64\MshtmlDac.dll
2017-12-12 22:24 - 2017-11-07 14:56 - 002724864 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2017-12-12 22:24 - 2017-11-07 14:46 - 000341504 _____ (Microsoft Corporation) C:\Windows\SysWOW64\html.iec
2017-12-12 22:24 - 2017-11-07 14:46 - 000062464 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2017-12-12 22:24 - 2017-11-07 14:46 - 000047616 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieetwproxystub.dll
2017-12-12 22:24 - 2017-11-07 14:44 - 002293760 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2017-12-12 22:24 - 2017-11-07 14:41 - 000047104 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2017-12-12 22:24 - 2017-11-07 14:41 - 000030720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2017-12-12 22:24 - 2017-11-07 14:40 - 000476160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2017-12-12 22:24 - 2017-11-07 14:39 - 000662016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2017-12-12 22:24 - 2017-11-07 14:38 - 000620032 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9diag.dll
2017-12-12 22:24 - 2017-11-07 14:38 - 000115712 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe
2017-12-12 22:24 - 2017-11-07 14:29 - 000060416 _____ (Microsoft Corporation) C:\Windows\SysWOW64\JavaScriptCollectionAgent.dll
2017-12-12 22:24 - 2017-11-07 14:28 - 000091136 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inseng.dll
2017-12-12 22:24 - 2017-11-07 14:28 - 000073216 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tdc.ocx
2017-12-12 22:24 - 2017-11-07 14:27 - 004509696 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2017-12-12 22:24 - 2017-11-07 14:26 - 000168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msrating.dll
2017-12-12 22:24 - 2017-11-07 14:24 - 000130048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\occache.dll
2017-12-12 22:24 - 2017-11-07 14:19 - 000230400 _____ (Microsoft Corporation) C:\Windows\SysWOW64\webcheck.dll
2017-12-12 22:24 - 2017-11-07 14:18 - 000694272 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2017-12-12 22:24 - 2017-11-07 14:17 - 002058752 _____ (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl
2017-12-12 22:24 - 2017-11-07 14:17 - 001155072 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtmlmedia.dll
2017-12-12 22:24 - 2017-11-07 14:04 - 002767872 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2017-12-12 22:24 - 2017-11-07 14:01 - 001313280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2017-12-12 22:24 - 2017-11-07 13:58 - 000710144 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieapfltr.dll
2017-12-12 22:24 - 2017-11-07 10:31 - 000002048 _____ (Microsoft Corporation) C:\Windows\system32\tzres.dll
2017-12-12 22:24 - 2017-11-07 10:13 - 000002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tzres.dll
2017-12-12 22:24 - 2017-11-04 09:31 - 000194048 _____ (Microsoft Corporation) C:\Windows\system32\itircl.dll
2017-12-12 22:24 - 2017-11-04 09:31 - 000170496 _____ (Microsoft Corporation) C:\Windows\system32\itss.dll
2017-12-12 22:24 - 2017-11-04 09:10 - 000158720 _____ (Microsoft Corporation) C:\Windows\SysWOW64\itircl.dll
2017-12-12 22:24 - 2017-11-04 09:10 - 000142336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\itss.dll
2017-12-12 22:24 - 2017-11-02 10:55 - 000281600 _____ (Microsoft Corporation) C:\Windows\system32\iprtrmgr.dll
2017-12-12 22:24 - 2017-11-02 10:55 - 000138240 _____ (Microsoft Corporation) C:\Windows\system32\rtm.dll
2017-12-12 22:24 - 2017-11-02 10:55 - 000097792 _____ (Microsoft Corporation) C:\Windows\system32\mprdim.dll
2017-12-12 22:24 - 2017-11-02 10:55 - 000009728 _____ (Microsoft Corporation) C:\Windows\system32\iprtprio.dll
2017-12-12 22:24 - 2017-11-02 09:11 - 000271360 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iprtrmgr.dll
2017-12-12 22:24 - 2017-11-02 09:11 - 000115200 _____ (Microsoft Corporation) C:\Windows\SysWOW64\rtm.dll
2017-12-12 22:24 - 2017-11-02 09:11 - 000075264 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mprdim.dll
2017-12-12 22:24 - 2017-11-02 08:56 - 000008192 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iprtprio.dll
2017-12-12 22:24 - 2017-10-16 17:04 - 001001984 _____ (Microsoft Corporation) C:\Windows\system32\gpedit.dll
2017-12-12 22:24 - 2017-10-16 16:46 - 000953344 _____ (Microsoft Corporation) C:\Windows\SysWOW64\gpedit.dll
2017-12-12 22:24 - 2017-10-11 18:20 - 000317440 _____ (Microsoft Corporation) C:\Windows\system32\Drivers\rdbss.sys
2017-12-10 21:17 - 2017-12-10 21:17 - 000000017 _____ C:\Users\whatever\AppData\Local\resmon.resmoncfg
2017-12-10 21:11 - 2017-12-29 20:39 - 000007668 _____ C:\Users\Carmen\AppData\Local\Resmon.ResmonCfg
2017-12-09 13:08 - 2017-12-09 13:08 - 000000000 ____D C:\Users\whatever\AppData\Local\Microsoft Help
2017-12-02 22:09 - 2017-12-02 22:09 - 000000000 ____D C:\ProgramData\MB3CoreBackup

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2017-12-30 13:21 - 2017-04-20 18:08 - 000000000 ____D C:\Users\Carmen\AppData\LocalLow\Mozilla
2017-12-30 13:20 - 2009-07-13 23:08 - 000000006 ____H C:\Windows\Tasks\SA.DAT
2017-12-30 13:19 - 2017-04-22 16:25 - 000065536 _____ C:\Windows\system32\spu_storage.bin
2017-12-30 12:51 - 2017-04-21 20:19 - 000000000 ____D C:\Users\whatever\AppData\LocalLow\Mozilla
2017-12-30 12:44 - 2009-07-13 22:45 - 000021904 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2017-12-30 12:44 - 2009-07-13 22:45 - 000021904 ____H C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2017-12-30 12:41 - 2009-07-13 23:13 - 000781790 _____ C:\Windows\system32\PerfStringBackup.INI
2017-12-30 12:41 - 2009-07-13 21:20 - 000000000 ____D C:\Windows\inf
2017-12-30 11:30 - 2017-04-21 21:47 - 000000000 ____D C:\ProgramData\Malwarebytes
2017-12-20 09:38 - 2017-10-04 17:27 - 000000000 ____D C:\Users\whatever\AppData\Local\Yjzed
2017-12-15 09:38 - 2017-06-21 12:10 - 000000000 ____D C:\Program Files (x86)\Mozilla Firefox
2017-12-15 09:38 - 2017-04-20 18:06 - 000000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2017-12-12 23:43 - 2009-07-13 21:20 - 000000000 ____D C:\Windows\rescache
2017-12-12 23:10 - 2009-07-13 21:20 - 000000000 ____D C:\PerfLogs
2017-12-12 23:04 - 2009-07-13 22:45 - 000341616 _____ C:\Windows\system32\FNTCACHE.DAT
2017-12-12 23:02 - 2009-07-13 21:20 - 000000000 ____D C:\Windows\SysWOW64\Setup
2017-12-12 23:02 - 2009-07-13 21:20 - 000000000 ____D C:\Windows\system32\Setup
2017-12-12 22:28 - 2017-04-20 20:22 - 000000000 ____D C:\Windows\system32\MRT
2017-12-12 22:26 - 2017-10-11 02:47 - 133326408 ____C (Microsoft Corporation) C:\Windows\system32\MRT-KB890830.exe
2017-12-12 22:26 - 2017-04-20 20:22 - 133326408 ____C (Microsoft Corporation) C:\Windows\system32\MRT.exe
2017-12-10 22:06 - 2009-07-13 21:20 - 000000000 ____D C:\Windows\Registration
2017-12-03 12:10 - 2009-07-13 23:08 - 000032650 _____ C:\Windows\Tasks\SCHEDLGU.TXT
2017-12-02 22:15 - 2017-04-20 20:33 - 000773912 _____ C:\Windows\SysWOW64\PerfStringBackup.INI
2017-12-02 22:01 - 2017-08-05 16:03 - 000000000 ____D C:\Users\Carmen\AppData\Roaming\Skype
2017-12-02 22:00 - 2017-04-20 18:07 - 000000000 ____D C:\Users\Carmen\AppData\Roaming\Mozilla
2017-12-02 21:58 - 2017-04-20 18:25 - 000000000 ____D C:\Program Files (x86)\Mozilla Thunderbird
2017-12-02 21:29 - 2017-04-21 20:19 - 000000000 ____D C:\Users\whatever\AppData\Roaming\Mozilla
2017-12-01 23:34 - 2017-07-12 08:37 - 000002441 _____ C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Acrobat Reader DC.lnk

==================== Files in the root of some directories =======

2017-12-10 21:11 - 2017-12-29 20:39 - 000007668 _____ () C:\Users\Carmen\AppData\Local\Resmon.ResmonCfg

Some files in TEMP:
====================
2011-03-14 06:31 - 2011-03-14 06:31 - 000149352 ____R (Microsoft Corporation) C:\Users\Carmen\AppData\Local\Temp\ose00000.exe

==================== Bamital & volsnap ======================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\system32\winlogon.exe => File is digitally signed
C:\Windows\system32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\system32\services.exe => File is digitally signed
C:\Windows\system32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\system32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed
C:\Windows\system32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\system32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2017-12-29 16:48

==================== End of FRST.txt ============================

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 26-12-2017
Ran by Carmen (30-12-2017 13:26:27)
Running from C:\Users\Carmen\Downloads
Windows 7 Professional Service Pack 1 (X64) (2017-04-20 23:29:23)
Boot Mode: Normal
==========================================================

==================== Accounts: =============================

Administrator (S-1-5-21-1260003510-3262985966-476958335-500 - Administrator - Disabled)
Carmen (S-1-5-21-1260003510-3262985966-476958335-1001 - Administrator - Enabled) => C:\Users\Carmen
Guest (S-1-5-21-1260003510-3262985966-476958335-501 - Limited - Disabled) => C:\Users\Guest
HomeGroupUser$ (S-1-5-21-1260003510-3262985966-476958335-1002 - Limited - Enabled)
whatever (S-1-5-21-1260003510-3262985966-476958335-1003 - Limited - Enabled) => C:\Users\whatever

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Microsoft Security Essentials (Enabled - Up to date) {71A27EC9-3DA6-45FC-60A7-004F623C6189}
AS: Microsoft Security Essentials (Enabled - Up to date) {CAC39F2D-1B9C-4A72-5A17-3B3D19BB2B34}
AS: Windows Defender (Disabled - Out of date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{3D1290E6-1F77-46D5-A715-A56679C8D4E3}) (Version: 6.0.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D0E45DEC-F4B9-4370-A9DF-66837789C2EF}) (Version: 6.0.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E3C4B99B-BE71-4C27-8E3C-4FAE3C46E1D5}) (Version: 11.0.0.30 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C1BBFD2A-BCDD-45B3-8C0B-66BD434970A8}) (Version: 2.4.8.1 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
GlassWire 2.0 (remove only) (HKLM-x32\...\GlassWire 2.0) (Version: 2.0.80 - SecureMix LLC)
iTunes (HKLM\...\{94E81D4F-FB5A-4B29-B385-33896CC9BE7E}) (Version: 12.7.0.166 - Apple Inc.)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft .NET Framework 4.7 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.7.02053 - Microsoft Corporation)
Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.10.209.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026 (HKLM-x32\...\{74d0e5db-b326-4dae-a6b2-445b9de1836e}) (Version: 14.0.23026.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
Mozilla Firefox 57.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 57.0.2 (x64 en-US)) (Version: 57.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 53.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 57.0.2.6549 - Mozilla)
Mozilla Thunderbird 52.5.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 52.5.0 (x86 en-US)) (Version: 52.5.0 - Mozilla)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6695 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

ShellIconOverlayIdentifiers: [00avg] -> {472083B0-C522-11CF-8763-00608CC02F24} => -> No File
ContextMenuHandlers1: [EPP] -> {09A47860-11B0-4DA5-AFA5-26D86198A780} => c:\Program Files\Microsoft Security Client\shellext.dll [2016-11-14] (Microsoft Corporation)
ContextMenuHandlers2: [EPP] -> {09A47860-11B0-4DA5-AFA5-26D86198A780} => c:\Program Files\Microsoft Security Client\shellext.dll [2016-11-14] (Microsoft Corporation)
ContextMenuHandlers3: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2017-11-01] (Malwarebytes)
ContextMenuHandlers4: [EPP] -> {09A47860-11B0-4DA5-AFA5-26D86198A780} => c:\Program Files\Microsoft Security Client\shellext.dll [2016-11-14] (Microsoft Corporation)
ContextMenuHandlers6: [MBAMShlExt] -> {57CE581A-0CB6-4266-9CA0-19364C90A0B3} => C:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll [2017-11-01] (Malwarebytes)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {550FCBEB-0359-49AA-9A72-D9E44EE764E3} - System32\Tasks\Microsoft\Microsoft Antimalware\Microsoft Antimalware Scheduled Scan => c:\Program Files\Microsoft Security Client\\MpCmdRun.exe [2016-11-14] (Microsoft Corporation)
Task: {7199C887-3286-42CD-8286-C077DF7F7981} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2017-09-27] (Adobe Systems Incorporated)
Task: {FDEE34C5-65D6-4DD2-BDEA-D1CA2EC8C23B} - System32\Tasks\Apple\AppleSoftwareUpdate => C:\Program Files (x86)\Apple Software Update\SoftwareUpdate.exe [2017-07-24] (Apple Inc.)

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

==================== Shortcuts & WMI ========================

(The entries could be listed to be restored or removed.)

==================== Loaded Modules (Whitelisted) ==============

2017-09-01 01:49 - 2017-09-01 01:49 - 001356088 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2017-03-16 15:08 - 2017-03-16 15:08 - 000092472 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2017-12-30 11:31 - 2017-11-29 09:11 - 002301384 _____ () C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\SelfProtectionSdk.dll
2017-12-21 08:06 - 2017-12-21 08:06 - 000180688 _____ () C:\Program Files (x86)\GlassWire\EasyHook32.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)

==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MBAMService => ""="Service"
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MBAMService => ""="Service"

==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)

==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)

==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2009-07-13 20:34 - 2009-06-10 15:00 - 000000824 _____ C:\Windows\system32\Drivers\etc\hosts

==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-1260003510-3262985966-476958335-1001\Control Panel\Desktop\\Wallpaper ->
DNS Servers: 108.166.149.2 - 108.166.149.3
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

MSCONFIG\startupreg: iTunesHelper => "C:\Program Files\iTunes\iTunesHelper.exe"
MSCONFIG\startupreg: Skype => "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [SPPSVC-In-TCP] => (Allow) %SystemRoot%\system32\sppsvc.exe
FirewallRules: [SPPSVC-In-TCP-NoScope] => (Allow) %SystemRoot%\system32\sppsvc.exe
FirewallRules: [{D612A36B-5F5B-4C55-956D-86C4941B993F}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{E71EFF4C-9964-449D-867F-A5C1BFDC5BBB}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{6BC06CF2-B9DC-4351-90F6-1C9E504E6915}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{12A4ED94-2FF2-4424-8DE1-81D36A6D5B40}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{754267BA-0DDA-4DF6-A25B-CF2C76053B90}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{CB5C7C90-C686-4C30-A55C-BE26C5DED66D}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{A588A36C-EB87-41E3-958C-32CF394C15D9}] => (Allow) C:\Program Files (x86)\Skype\Phone\Skype.exe
FirewallRules: [{FBB307FF-2C24-4C86-9CB6-78B597EE24D1}] => (Allow) C:\Program Files\iTunes\iTunes.exe
FirewallRules: [{54C37487-EF52-4E26-B6DC-FB9AD5F08FEB}] => (Allow) C:\Program Files (x86)\GlassWire\GWCtlSrv.exe
FirewallRules: [{85229E4B-2E94-4931-A78F-9A7B33D34AFC}] => (Allow) C:\Program Files (x86)\GlassWire\GWCtlSrv.exe

==================== Restore Points =========================

18-12-2017 09:58:36 Windows Update
26-12-2017 00:00:02 Scheduled Checkpoint
28-12-2017 04:23:25 Windows Update
29-12-2017 17:47:03 Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026

==================== Faulty Device Manager Devices =============

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

==================== Event log errors: =========================

Application errors:
==================
Error: (12/30/2017 01:22:17 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/30/2017 12:38:15 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/30/2017 11:54:20 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/30/2017 11:44:12 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/29/2017 01:19:51 PM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/29/2017 01:13:01 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program mmc.exe version 6.1.7601.23892 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1484

Start Time: 01d380d8e99f3ab1

Termination Time: 9

Application Path: C:\Windows\system32\mmc.exe

Report Id: 3f80ad98-eccc-11e7-888c-f0921cdcae9d

Error: (12/29/2017 09:45:46 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/23/2017 09:38:13 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/16/2017 09:47:38 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Error: (12/15/2017 09:40:30 AM) (Source: WinMgmt) (EventID: 10) (User: )
Description: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

System errors:
=============
Error: (12/30/2017 01:19:56 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error:
The system cannot find the path specified.

Error: (12/30/2017 01:19:28 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (12/30/2017 01:19:27 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The GlassWire Control Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Apple Mobile Device Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/30/2017 01:19:26 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The AMD External Events Utility service terminated unexpectedly. It has done this 1 time(s).

Error: (12/30/2017 01:15:27 PM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

==================== Memory info ===========================

Processor: AMD A4-5300B APU with Radeon(tm) HD Graphics
Percentage of memory in use: 24%
Total physical RAM: 7374.26 MB
Available physical RAM: 5540.29 MB
Total Virtual: 14746.7 MB
Available Virtual: 12748.95 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:1848.02 GB) (Free:1721.83 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or 8) (Size: 1863 GB) (Disk ID: 6C4BC9BF)
Partition 1: (Active) - (Size=350 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=1848 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=14.6 GB) - (Type=27)

==================== End of Addition.txt ============================

carmenJ · December 30, 2017

I did all this through the admin account, if I am signed onto the other account it won't let me do any of it even though it prompts me for the admin password and I type it in, it just stops working, or restarts every time.

I apologize, I could not get the attach to work so I ended up having to copy/paste.

Edited December 30, 2017 by carmenJ

carmenJ · December 30, 2017

Malwarebytes has asked if I want to quarantine the found items? Should I do that or not? I have not did anything with it so it is still just sitting there.

carmenJ · December 30, 2017

I quarantined all 9 items and then it restarted.

AdvancedSetup · December 31, 2017

Please post back the log. If the program is not running you may have a rootkit and we'll need to run a special removal process for it.

Let me know

Thanks

Ron

carmenJ · December 31, 2017

Since quarantining the items found by the last scan, my internet usage has dropped dramatically. Whatever was using large amounts of it has stopped. I am just going to monitor it for now and see what happens. Hopefully this is over! (this time at least!) I don't know why the first scan I ran last week did not find these but at least it did this time, and I will have to start running it more often obviously!

Thank you to everyone who helped me with this! I appreciate it!

Carmen

AdvancedSetup · January 1, 2018

Okay then. I'll go ahead and close your topic as resolved.

Take care and stay safe out there.

Happy New Year

Ron

AdvancedSetup · January 1, 2018

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

Ran Malware bytes and found nothing, but something is eating my internet

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