Whats going on?

[moetee]

Real-time protection turns itself off..why has this been not permanently fixed? After it was disabled I caught a virus ( FubTracking.exe ) and slowed down my computer and now I am doing a scan.

 

How can I fix my real protection issue this time and how do I prevent it from happening? I'm on MWB 3.3.1

Component package 1.0.262

[dcollins]

Can you please provide the logs mentioned in the thread below so we can see what's going on? Thanks

 

[moetee]

See attached.

mb-check-results.zip

FRST.txt

Addition.txt

[dcollins]

Thanks for this. Can you try enabling the beta under Settings -> Protection and then clicking Check for Updates? Once the beta update installs, restart and see if the Web Protection starts properly?

[moetee]

I've enabled Beta Application Updates and I tried to set the protection to on and it still doesn't allow me.

[moetee]

??????

[Porthos]

6 minutes ago, moetee said:

??????

It is a holiday weekend and you might not get a response till Tuesday.

In the meantime ..

Open Malwarebytes, from the main GUI select > Settings > Application from the menu bar > Then click on "Install application updates" when complete continue:-
 

• On the Settings tab > Protection Scroll to and make sure the following are selected:
  Scan for Rootkits
  Scan within Archives
   
• Scroll further to Potential Threat Protection make sure the following are set as follows:
  Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
  Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
   
• Click on the Scan make sure Threat Scan is selected,
• A Threat Scan will begin.
• When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
• If asked to restart your computer to complete the removal, please do so
• When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
• Wait for the prompt to restart the computer to appear, then click on Yes.
• After the restart once you are back at your desktop, open MBAM once more to retrieve the log.

To get the log from Malwarebytes do the following:
 

• Click on the Reports tab > from main interface.
• Double click on the Scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have two options:
  Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
  Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
  
   
• Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

 

[moetee]

Zero threats found.

Scan Results 12 30 2017.txt

[Porthos]

1 hour ago, moetee said:

Zero threats found.

I see you have never done a clean install. Only thing I see is when MB disappeared in mid-October.

Let's do this in order. First, add exclusions to Defender.

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

Next

Let us get a clean install of the current version. 3.3.1 Be sure all programs and browsers are closed.

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.