BigJoseph123 Posted December 28, 2017 ID:1195188 Share Posted December 28, 2017 During a scan with Malwarebytes yesterday, it located a number of PUPs and other problems. After this scan, I quarantined all the results and restarted my computer as requested. Once ny computer had rebooted, I noticed that both my keyboard and mouse were no longer responsive, meaning I have no way to access anything. Moving the USB plugs to other ports gas done nothing. During my attempts to find a solution, I have discovered that the keyboard and mouse function during the boot-up processes, and I can still access the Bios menu. Any other suggestions would be greatly appreciated. Windows 8.1 Link to post Share on other sites More sharing options...
Aura Posted December 29, 2017 ID:1195355 Share Posted December 29, 2017 Hi BigJoseph123 Are you able to enter the Windows RE, and do a System Restore to a date prior to the Malwarebytes scan? You might need your Windows installation media, or Recovery media to access the Windows RE. Link to post Share on other sites More sharing options...
BigJoseph123 Posted December 29, 2017 Author ID:1195395 Share Posted December 29, 2017 I had a look at the system restore, and it says no restore points have been created, so I assume the automatic creation of restore points was turned off (I'm turning it on as soon as get back on, as I didn't turn it off). Now, I am wondering about the reinstallation of Windows, and, since that will reset the drivers, will hopefully solve the problem? Also, what will happen to data on other drives, and if it is possible to recover data lost during the reinstall process? Link to post Share on other sites More sharing options...
Aura Posted December 29, 2017 ID:1195400 Share Posted December 29, 2017 What you could do instead, if an in-place upgrade (also known as a repair install). It should restore your keyboard and mouse access. https://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html Link to post Share on other sites More sharing options...
Aura Posted January 2, 2018 ID:1195959 Share Posted January 2, 2018 Hi BigJoseph, Are you still with me? Link to post Share on other sites More sharing options...
BigJoseph123 Posted January 4, 2018 Author ID:1196477 Share Posted January 4, 2018 Sorry, I forgot to reply. I solved the problem, as when you message I was midway through resetting the PC already, that solved the problem, thanks for your help though Link to post Share on other sites More sharing options...
Aura Posted January 4, 2018 ID:1196549 Share Posted January 4, 2018 No problem BigJoseph, glad to see that you were able to solve your issue in the end. Stay safe Link to post Share on other sites More sharing options...
Aura Posted January 4, 2018 ID:1196550 Share Posted January 4, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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