cannot install malwarebytes. Im infected

[cmotion]

Hello malwarebytes, I have been a long time user of your software, though I rarely use windows.. anyhow I recently pulled my windows install drive out of the closet and booted it up. I am having some malware issues including multiple infections from trojan/rat

 

below is a explanation of what i have done. but for the tldr I included the mbam_clean, mbam-check, and frst

 

after quite a few updates I noticed several things, the most distrubing of which is that I cannot install malwarebytes. I get a error 5. to do with lacking permissions. I have right clicked run as admin on the installer but that did not help.

Actually I assumed this meant my system was compromised. windows defender didnt show me any issues..

I read a few forum posts from users with a similar problem, and tried mbam_clean and mbam_check tools. to no avail however

eventually I tried bitdefender which, did install and during its scan it triggered windows defender to recognize "xrat.ac" severe.. I let windows defender remove that threat. and restarted

 

next since I tried a portable scanning solution something rated on pcmag called emsisoft emergency kit. 'eek' according to eek it found Trojan.Win32.Buzus.A

 and Trojan.Win32.Injector.A

 

using the 'eek' software I removed these threats.

 

next

I went ahead and did a full bitdefender scan since that was the only antivirus I could manage to install.. and rebooted.

 

 

Addition.txt

FRST.txt

mb-check-results.zip

mb-clean-results.txt

[Aura]

Hi cmotion

After all this, are you able to install Malwarebytes now, or not? And did you have Malwarebytes installed at one point on that system, before trying to install it (maybe an old install)?

Edited December 29, 2017 by Aura

[Aura]

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