Malwarebytes wont accept lifetime license. Exceeded max installs allowed?

[atg2678]

I turned in a ticket awhile ago about this with multiple pictures of the invoice from newegg and the actual cd in it's slipclase with the id / key on it.

Ok.. so I tried to activate my malwarebytes and it says "The usage level has exceeded the maximum installs allowed. On the button it tells me I can deactivate other devices, but mb isn't bound to my account because it was a newegg promo, so I can't remove anything.

I understand why they do this, but it's a lifetime license and I rebuild / refresh my computer, then have to reinstall it everytime... and it's from 2012.. so yeah.. probably a few installs.

Is there any way this can be resolved? I haven't heard a peep from customer service since I turned in the ticket, so I'm taking this route.. hopefully I make some progress, because this is frustrating.

Edited December 27, 2017 by atg2678

[Porthos]

13 minutes ago, atg2678 said:

I turned in the ticket, so I'm taking this route..

Please post your ticket #, please

[atg2678]

5 minutes ago, Porthos said:

Please post your ticket #, please

2174577

[Porthos]

Just now, atg2678 said:

2174577

@celee@Ried

[Ried]

Hello atg2678

I'm checking into your ticket now - as a side note, we just received your email this past Monday which was Christmas Holiday. 

 

[Ried]

I replied a few minutes ago.  If you don't see the email, please check your Junk or Spam folder.  I'll close this topic as we will be working within your ticket.