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V3.3.1 Web Protection Won't Start


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had the no protection pop-up come up. then a larger pop-up.  of course tried to turn on , but would not.   this same trouble Dec 22,,2017. finally  sent an email to support , heard back from them on Dec 26,2017.  tried all their reset information . but it did not reset . finally figured out how to send the file they requested this morning .12/27,2017.

  Never understand if the system can turn itself off, why it cannot turn it back on.

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1 hour ago, Brendsic said:

Any help would be appreciated.

I would first add exclusions followed by a clean install with the MB Clean tool.    https://downloads.malwarebytes.com/file/mb_clean

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
    C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService
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7 minutes ago, Brendsic said:

I have already done a clean install with the tool and have had exclusions set in other software. I did this before as said, and the problem still persisted.

You need to install Malwarebytes to the system drive not B:\MALWAREBYTES ANTI-MALWARE\ANTI-MALWARE\

Edited by Porthos
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