V3.3.1 Web Protection Won't Start

[Brendsic]

Hello. Within the last week Malwarebytes 3.3.1 will launch at boot as it should, but Web Protection fails to start. After a clean instal the problem persists. Closing the program from tray and/or killing the executables in task manager and restarting do not solve the issue. Any help would be appreciated.

 

mb-check-results.zip

[notechie]

had the no protection pop-up come up. then a larger pop-up.  of course tried to turn on , but would not.   this same trouble Dec 22,,2017. finally  sent an email to support , heard back from them on Dec 26,2017.  tried all their reset information . but it did not reset . finally figured out how to send the file they requested this morning .12/27,2017.

  Never understand if the system can turn itself off, why it cannot turn it back on.

[Porthos]

1 hour ago, Brendsic said:

Any help would be appreciated.

I would first add exclusions followed by a clean install with the MB Clean tool.    https://downloads.malwarebytes.com/file/mb_clean

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
  C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

[Brendsic]

I already have full exclusions set

[Porthos]

10 minutes ago, Porthos said:

followed by a clean install with the MB Clean tool.    https://downloads.malwarebytes.com/file/mb_clean

 

1 minute ago, Brendsic said:

I already have full exclusions set

 

[Brendsic]

I have already done a clean install with the tool and have had exclusions set in other software. I did this before as said, and the problem still persisted.

[Porthos]

7 minutes ago, Brendsic said:

I have already done a clean install with the tool and have had exclusions set in other software. I did this before as said, and the problem still persisted.

You need to install Malwarebytes to the system drive not B:\MALWAREBYTES ANTI-MALWARE\ANTI-MALWARE\

Edited December 27, 2017 by Porthos

[dcollins]

You shouldn't have to install Malwarebytes to your C: drive, but it's definitely a good start to rule out anything strange. Especially since the mb-clean tool does install to whatever the system drive is, so maybe the tool didn't run properly.

[notechie]

did reinstall. After trying to open. a pop up box appeared said no service, not connected.  gave up.  Looked to see if I could restore to previous version.  Windows 7 was not an option.

This morning uninstalled and reinstalled so far all seems ok.