Real Time Keeps Asking

[CraigK]

I am running windows10 and my malware bytes keeps telling me "One or more Real-Time protection layers are turned off". And that I should turn all layers on.

I try and turn it on (its the Web Protection that is off, all the rest are on). It says its starting and then it turns itself off.

Do I have the option of NOT utilizing web protection without getting daily reminders I should turn it on?

Why doesnt it want to start? Can I see error in error logs (Windows has error logs right?).  I also have Windows Defender enabled.

Why is that Windows always seems to generate an overall feeling of insecurity and flux? (rhetorical comment).

And my PC now wants to update to feature update version 1709.  Has that been relatively safe (reference above note to feeling of insecurity and flux you laughed at initially)?

Craig

 

[Porthos]

22 minutes ago, CraigK said:

One or more Real-Time protection layers are turned off". And that I should turn all layers on.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[CraigK]

Does this work Porthos?

thanksmb-check-results.zip

 

[Porthos]

On 12/26/2017 at 9:14 AM, CraigK said:

And my PC now wants to update to feature update version 1709.  Has that been relatively safe (reference above note to feeling of insecurity and flux you laughed at initially)?

I would do that first. Then after that do the following.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[CraigK]

On 12/28/2017 at 4:55 PM, Porthos said:

I would do that first. Then after that do the following.

Let us get a clean install of the current version. 3.3.1

 

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

That seemed to do the trick. I also ran a full scan. I'll monitor. Thanks Porthos!

mb-clean-results.txt